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2.16 Real-time Management Standard
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2.17 Quality Report Management Standard
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2.2 Complaint Handling Standard
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2.3 Incidents Handling Standard
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2.4 Controversial & Sensitive Information Handling Standard
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2.5 Outbound Survey Handling Standard
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2.6 QA Management Standard
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2.7 Spot Check Management Standard
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2.9 Audit Management Standard
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2019年1月外銷客服技術專業化月考試題
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2019年10月外銷客服技術專業化月考試題
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2019年2月外銷客服技術專業化月考試題
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2019年3月外銷客服技術專業化月考試題
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2019年4月外銷客服技術專業化月考試題
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2019年5月外銷客服技術專業化月考試題
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2019年6月外銷客服技術專業化月考試題
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2019年7月外銷客服技術專業化月考考試
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ข้อสอบวัดความชำนาญทางด้านเทคนิคของการบริการลูกค้าในต่างประเทศ เดือนกรกฎาคม 2019
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3.1 Training Process
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3.27 Theme Store- Check In And Get Coupons Campaign Online VOC Synchronization
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3.3 Product/System Training Documents
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4.5 Fixed Asset Management
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4.6 Billing Management
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5G CPE信息
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