2.12 Escalation Management Standard
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Scope, handling standard & progress management of escalations.
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2.12 Escalation Management Standard
2.12-1 Case Escalation Template
(Introduction ： A template to be applied while escalating a case to SC Manager or HQ, with all information requested)
2.12-2 Escalation Tracker - dd-dd _MM_YYYY (Week X)
(Introduction ： A template to track all escalations handled by Contact Center Site on daily basis to avoid any missing)
Click to download and read the article details.
2.12 Escalation Management Standard
Attachment
2.12-1 Case Escalation Template(Introduction ： A template to be applied while escalating a case to SC Manager or HQ, with all information requested)
2.12-2 Escalation Tracker - dd-dd _MM_YYYY (Week X)
(Introduction ： A template to track all escalations handled by Contact Center Site on daily basis to avoid any missing)