2.9 Audit Management Standard
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Scope & SOP of Contact Center audit.
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2.9 Audit Management Standard
2.9-1 Audit SOP
（Introduction ： SOP on how to perform audit to a site）
2.9-2 Audit Form_Template
（Introduction ： A reference template on what topics shall be included in an audit to a Contact Center Site）
Click to download and read the article details.
2.9 Audit Management Standard
Attachment
2.9-1 Audit SOP（Introduction ： SOP on how to perform audit to a site）
2.9-2 Audit Form_Template
（Introduction ： A reference template on what topics shall be included in an audit to a Contact Center Site）