OPPO Care Protection Plan: Extended Warranty & Screen Protection Guide

OPPO Care is OPPO India's device protection program. It lets you extend your warranty and/or cover accidental screen damage on a new OPPO phone, so a cracked screen or an out-of-warranty repair doesn't turn into a surprise expense. This guide breaks down each plan, what it covers, its cost, and how to make a claim, based on OPPO's official OPPO Care terms and conditions.

Available Plans

OPPO Care is offered as three separate plans:

1. Extended Warranty Plan

• Adds 365 additional days of coverage, starting right after your device's original 1-year warranty ends.
• Covers technical and mechanical defects.
• Unlimited repairs up to the value of your original invoice, or one full replacement device.
• No processing fee listed for eligible claims.
• Available only on new devices bought through OPPO's official e-commerce channel.

2. OPPO Care+ (Screen Protect + Extended Warranty)

• A combo plan valid for 365 days from the date of purchase.
• Covers one accidental screen damage claim (cracks, drops) plus a full year of extended warranty against technical and mechanical defects.
• A processing fee of ₹499 applies specifically to the screen protection claim.
• Coverage is capped at your original invoice value.

3. One-Time Screen Protection

• A standalone plan valid for 1 year from purchase.
• Covers accidental screen damage, including cracks and liquid-related screen damage.
• Can be availed one time only, and the claim must be made within 365 days of purchase.
• A processing fee of ₹499 applies when you file the claim.
• Requires purchase alongside a new device through OPPO's official e-commerce channel.

What's Covered vs. Not Covered

Covered

• Technical and mechanical defects (Extended Warranty)
• One-time accidental screen damage — cracks (Screen Protection / Care+)
• Liquid-related screen damage, where applicable to the screen plan

Not Covered

• Accidental or liquid damage outside the scope of your specific plan
• Repairs done at unauthorized service centers
• Accessories and purely cosmetic damage
• Normal wear and tear
• Issues caused by third-party products or services
• Software-related issues
• Stolen or lost devices
• Pre-existing damage from before plan activation
• Bulk or corporate purchases

How to File a Claim

1. Report the damage within 48 hours. File your claim within 48 hours of the damage occurring — claims reported later may not be accepted.
2. Visit an authorized OPPO service center. Repairs done outside OPPO's authorized network void your plan coverage, so always use an official service center.
3. Carry your invoice and ID proof. Bring your original purchase invoice and a government-issued ID proof — both are mandatory to process the claim.
4. Collect your digital repair receipt. Once the repair is complete, the service center issues a digital repair receipt. Your device's serial number must not be altered or defaced at any point.

Cancellation & Refunds

Plans purchased on OPPO's e-commerce platform follow that platform's standard cancellation and refund policy.

Frequently Asked Questions

Need Help?

For plan enrollment or claim assistance, call OPPO Customer Support at 1800-103-2777 or email support.in@oppo.com.