Test Range：

1.The questions with high error rate in the Jun/Jul/Aug monthly test
2.Guidance for Paint Off Issue V1.0
3.Notice on Voiceless Issue When Using LINE to Make a Call
4.Notice on the Photo Color Will Get Dark When Using Google Photos to View

Questions：

1.【Multiple】Regarding the F11 Pro camera precautions, which of the following statements are correct?（ABC）
A.    The unbend front camera assembly has been sent in the previous period，before attaching the front camera FPC double-sided tape, the FPC must be bent along the white silk screen line at the edge of the steel sheet and pressed and then attached.
B.    We shoule confirm that the white silk screen line is not exposed when installing the front camera
C.    The FPC should be pressed tightly when installing the front camera
D.    The FPC should be buckled into the right three positioning columns and cannot be lifted when installing the front camera

2.【Single】According to the feedback，there are some modles have natural paint off issue. Which of the following statements is correct?(C )
A.    If it is belongs to natural paint off,we should provide warranty service to users
B.    If the user’s phone is judged to be unnatural paint off, we should provide warranty service to users
C.    During the maintenance process, the mobile phone apperrs paint off due to disassembly,we should not charge users.
D.    The mobile phone has a paint off issue during maintenance process, and the monthly filing ratio cannot exceed 5%.

3.【Multiple]】If customers inquire that the color of photo will become dark when using Google Photos to view photo. Which of the following statements are correct?（AB）
A.    Suggest the customer to use our built-in OPPO Photos to view.
B.    Suggest the customer use the old version Google Photos 4.13.0.240385459 
C.    Suggest users to clean up Google Photos cache data
D.    Suggest users to go to the service center and check phone

4.【Single】If customers inquire that when using the LINE voice call, the caller can’t hear the voice from other side.How to deal with this issue？（C）
A.    Suggest users to clean up line cache data
B.    Suggest users to restart the phone
C.    Suggest users go to www.apkpure.com and install the the version of 9.10.2 or earlier version

5.【Multiple】 Which of the following materials are belong to the Must-Be-Replaced Materials about Reno 10X Zoom?(ABC)
A.   Battery easy-tore paper
B.    Power/Volume key bracket
C.    Waterproof double-sided adhesive for battery cover
D.    Small middle frame

6.【Multiple]】Which of the following statements about motor hall calibration are correct?( ABCD )
A.   Enter “*#899#” on the dial keypad to enter the engineering mode, then click “Motor Hall Calibration” and enter the password “6776” to enter the Motor Hall calibration interface.
B.    Enter the calibration interface to confirm if the parameter is the default calibration parameter. Then click "Start Calibration"
C.    Automatically enter the motor test after the motor hall calibration is completed
D.    Try several times of Motor Hall calibration to confirm if the hardware is defective.

7.【Multiple]】Which of the following statements about the effective date of the warranty for International Warranty equipment are correct? (AB)
A.    If the customer can provide the valid purchase certificate, the purchase date on the certificate is when the warranty is in effect
B.    If the customer cannot provide the valid purchase certificate, the registration date for E-card in the system is when the warranty is in effect
C.    If the customer cannot provide the valid purchase certificate, nor the E-card has not been registered, the date that 60 days after manufacturing date is when the warranty is in effect

8.【Multiple】Which of the following statements about international warranty equipment are correct?（AC）
A.    The silk screen on battery covers and material colors of International Warranty equipment may be different
B.    The single-card device can support dual card function after change a dual-card holder
C.    After replacing the motherboard of the Turkish device with the motherboard of other regions. It can only be used for 6 months after returning to Turkey. After 6 months ，the phone can not be use due to the network lock

9.【Single】 If the user inquire the desktop display the Hot Apps and Hot Games icons. How to deal with this issue?(C)
A.   It is recommended that users long press the desktop Hot Apps and Hot game icons and delete.
B.    Hot Apps and Hot Games icons can not delete
C.    It is recommended that users enter the OPPO AppStore settings to turn off the icon display switch

10.【T/F】 If the wrong operator is selected when switching the digital flag, you can enter the "*#456225#" command again to enter the switching interface for modification. （F）

11.【Multiple】 What should we do if the user forgets the phone lock screen password?(ABC)
A.    Reset password by selecting "Forgot Password" - "Reset Using Fingerprint"
B.    Reset password by selecting "Forgot Password" - "Reset Using Email"
C.    Flash device for user

12.【Multiple】Which of the following approaches are correct when it prompts “0x36 Relative illuminance abnormal” during fingerprint calibration. （AB）
A.    Repair the phone after the phone has been powered off, and then restart the phone after assembly,
B.    Press the yellow stripe rubber head harder
C.    Replace the fingerprint module

13.【Multiple】Which of the following statements about quality feedback "Submission Requirements for Hardware and structure issue" meet the requirements ?（ABC）
A.    The failure rate of product has obviously increased in a period of time
B.    Issues that required by HQ for special quality Feedback
C.    Appearance and hardware issues with DOA / DAP machines
D.    The issues released by the HQ in the form of Notice

14.【Single】Which of the following statements is correct about the grading standard for quality feedback?(A)
A.    Issues about super App or built-in software and only exist in OPPO(Compared with the same Android platform) are belong to A
B.    Issues about super App function and exist in all Android platforms are belong to A
C.   The fail rate of model has obviously increased in a period of time is belongs to A

15.【Multiple】Which of the following are quality feedback specific issues?(ABC)
A.   Wireless Connection Issues
B.    Third-party APK Issues
C.    Signal Issues
D.    Blurred Screen Issues