Test Range：

The questions with high error rate in the Mar. monthly test
Notice about Google store forced closed when removing the installation record
Notice about unable to input password on SBI anywhere personal via touchpal
Notice about Emoji received from iPhone with IOS12 failing to display normally
Notice about Garmin Smartwatch Unable to Receive Notification
Notice on OPPO MTK Device May Malfunction on After 6 April 2019 GPS Week Rollover
Notice on the Screen Not Brighten Up when Receiving a Voice or Video Chat on WhatsApp
Notice on Facebook Unable to Take Photos in the Split-screen Mode
Training Materials and Service Manual of R17Pro
General knowledge

Questions：

1.  【Multiple】Which of the following WhatsApp versions will not brighten up when receiving a voice or video call?（AB）
A.    WhatsApp2.19.63
B.    Whatsapp2.19.69
C.    WhatsApp 2.19.78
2.   【Multiple】Which of the following Facebook versions will not appear the “Shoot “ icon when taking photos in the Split-Screen mode. （AB）
A.    211.0.0.43.112
B.    212.0.0.28.110
C.    212.0.0.28.112
3.   【Multiple】If customers inquire that Facebook will not appear the “Shoot” icon when taking photos in the Split-Screen mode recently. How to deal with this issue?（AC）
A.  Tell the customers it is caused from the incompatible version of Facebook. Please exit the split-screen mode when taking photos in Facebook.
B.   Updating the phone to the latest version will solve the issue..
C.   Tell the customers it is caused from the incompatible version of Facebook. The old versions 209.0.0.39.91 and 210.0.0.43.119 are compatible with the phone.
4.【T/F】Due to the week rollover of the Global Positioning System, all OPPO MTK devices will appear positioning timeout or positioning failures. （T）
5【T/F】If customers inquire that his or her phone appears positioning timeout or positioning failures recently, advise the customer to upgrade the phone to the latest version through OTA or flashing in the service center. （T）
6.【Single】If customers inquire that Google Store automatically will be forced close when removing the installation records recently. How to deal with this issue? （C）
A. Customers are advised to restart the Google Store solve the issue.
B. Please advise customers to restart the phone to solve the issue.
C. If the version of Google Store in customer’s  phone has been updated to 13.5.56-all[0][PR]233508088, explain that to the customer that it causes from the incompatibility  of Google Store which also exists in phones of other brands, and suggest the customer follow up to the update of Google Store.
7.【Single】If customers inquire that they cannot input the password to login SBI Anywhere Personal via Touch Pal recently. How to deal with this issue? （C）
A.  It is recommended that customers reinstall SBI Anywhere Personal.
B.  Customers are advised to restart the phone to solve the issue.
C. If the customer is using the Touch Pal, advise the customer to close the switch of the popup keypad.
8.【Single】If customers inquire that the Emoji received from iPhone (IOS 12) cannot display normally on their phones. How to deal with this issue? （C）
A. Customers are advised to restart the phone to solve the issue.
B.  Customers are advised to restart the App to solve the issue.
C. If the Android version of customer's phone is Android 8.0, explain to the customer that all the devices with Android 8.0 cannot display the new Emoji sent from iPhone.
9.【T/F】If customers inquire that they cannot get the notification from the Garmin smart watch when it connects to OPPO phones. It is recommended that customers turn on permission of the app to read notifications. Open path: 【Phone Manager】-【Privacy Permissions-App Permissions】 -【Advanced Permissions】- 【Read App Notifications】 - 【Smart Notifications】-Select “allow”. After that, lock the app in the background.（T）
10.【Single】Which of the following description is correct about the F11 Pro's rear camera parameter?（C）
A.    20MP+2MP
B.    20MP+5MP
C.    48MP+5MP
D.    48MP+2MP
11.【Multiple】Which of the following statements about the F11 Pro Aftersales Calibration are correct?（ABD）
A.    Re-calibrate the phone for the customer once the phone has been disassembled.
B.    If F11 Pro hasn’t been re-calibrated the phone after maintenance, the phone will be with poor blurred effect.
C.    If it shows “Fail 69” during calibration, the lens is too close from the chart.
D.    If it shows “Fail 70” during calibration, the lens is not parallel to the chart.
12.【Multiple】Which of the following statements about the front camera preview in the F11 Pro function test are correct? （ABC）
A.    Align the camera to the white interface, check whether there are black spots, black lines or blurred screen.
B.    Align the camera to the black interface, check whether there are bright spots, white spots or blurred screen
C.    Check whether the front camera can lift in place
13.【T/F】The rear camera preview of the F11 Pro function detection needs to be aligned with the text interface to check whether the focus is clear. （T）
14.【T/F】Stepper motor FPC needs to be assembled under the motor when assembling the F11 Pro, or the camera will be unable to rise and fall. （F）
15.【T/F】When assembling the  Stepper motor of F11 Pro, do not press the solder, or the FPC will be damaged, causing the motor unable to work. （T）
16.[Multiple] Which of the following questions should be checked  if the R17 Pro fingerprint is not sensitive？(ABCD)
A.    Whether the customer used a non-original protective film
B.    Whether the protective film is stained
C.    Whether the finger is too dry
D.   Whether the issue is from the unlocking habit of the customer
17.[Multiple]Which following statement about the App Split-screen are correct?（BC）
A.    When using apps that support Split-screen, just swipe down with three fingers to enter Split-screen mode.
B.    Long press the multitasking key to enter split-screen mode in apps that support this function.
C.    After pulling down a task that supports the split-screen function in recent tasks, you can tap the “Split-screen” to enter split-screen mode.
18.[Multiple]Which of the following approaches are correct when it prompts “0x36 Relative illuminance abnormal” during fingerprint calibration. （AB）
A.   Repair the phone after the phone has been powered off, and then restart the phone after assembly,
B.    Press the yellow stripe rubber head harder
C.    Replace the fingerprint module
19.[Multiple] Which of the following requirements of ESD management in the service center are correct?( ACDE)
A.   Maintenance countertops must be grounded by using a dedicated wire
B.    Some maintenance tools can be non-ESD materials
C.    Maintenance technicians must wear ESD uniforms and ESD wristbands.
D.   When contacting ESD materials. ESD wristbands must be worn even in non-maintenance areas
E.    The service centers shall check each item every week according to the ESD checklist.
20.【Multiple】Which of the following description about the function of upgrading the phone system are right? （ABCD）
A.    Optimize the system and improve system stability
B.    Add new features
C.    Increase compatibility for the third Apps
D.   Repair system malfunctions
21.[Single]Regarding the function of the mobile phone flashlight. Which of the following statements is true. （C）
A.    When using the flashlight and the camera flashlight function, two different hardware modules will be called.
B.    When you turn on the rear camera to take photos, you can use the flashlight function at the same time.
C.    When the rear camera is turned on, the flashlight cannot be used to ensure the flashlight function of the camera.