Test Range：

1.The questions with high error rate in the July monthly test
2.Reno/Reno 10X Zoom Service Manual,Training TextBook
3. Notice for the storage remain unchanged after deleting some video and photos
4.Notice about Emoji received from iPhone with IOS12 failing to display normally
5.Notice about Garmin Smartwatch Unable to Receive Notification
6.Notice on Background Sound Automatically Decreases after Turning on the Voice System in Group Games like PUBG

Questions：

1.    [Multiple] Which of the following statements about the Reno 10X Zoom disassembly steps are correct?( AC )
A.    After the phone is turned off, the phone should be placed on the constant heating station to be heated ,and then begin disassembling.
B.    Constant heating station temperature setting: 50 ° C -60 ° C
C.    Remove the mainboard bracket from the lower right corner, and avoid breaking the FPC.
D.    After removing the mainboard ,the thermal gel do not need to be cleaned.

2.    [Multiple] Which of the following materials are belong to the Must-Be-Replaced Materials about Reno 10X Zoom?(ABC)
A.    Battery easy-tore paper
B.    Power/Volume key bracket
C.    Waterproof double-sided adhesive for battery cover
D.    Small middle frame

3.    [T/F] After disassembling the Reno 10X Zoom, engineer need to do fingerprint optical calibration and motor hall calibrate.（T）

4.    [T/F] If there is a gap in the camera slider, poor smoothness or noises when sliding, engineers can do motor hall calibration on the user's phone directly for repair.(F)

5.    [Multiple] Which of the following statements about motor hall calibration are correct?( ABCD )
A.    Enter “*#899#” on the dial keypad to enter the engineering mode, then click “Motor Hall Calibration” and enter the password “6776” to enter the Motor Hall calibration interface.
B.    Enter the calibration interface to confirm if the parameter is the default calibration parameter. Then click "Start Calibration"
C.    Automatically enter the motor test after the motor hall calibration is completed
D.    Try several times of Motor Hall calibration to confirm if the hardware is defective.

6.    [Multiple] Which of the following statements about Reno and Reno 10X Zoom are correct?( CD )
A.    The processors of Reno and Reno 10X Zoom are both SDM 855
B.    The battery capacity about Reno and Reno 10X Zoom are both 4065mAh
C.    Reno and Reno 10X Zoom both support VOOC 3.0
D.    The system of Reno and Reno 10X Zoom are ColorOS 6.0 based on Android 9.0

7.    [Single]Reno 10X Zoom how to turn on “Dual Channel Network Acceleration”?(A )
A.    Settings——Dual SIM&Cellular Network——Dual Channel Network Acceleration
B.    Settings——Additional Settings——Dual Channel Network Acceleration
C.    Settings——Smart  Services——Dual Channel Network Acceleration

8.    [T/F]Reno 10X Zoom support change the pop-up camera movement sound effect and “Dolby Atmos” （T）

9.    [Single] Reno/Reno 10X Zoom how to turn on the“High Performance Mode”(A)
A.    Settins——Battery——High Performance Mode
B.    Settins——Game Space——High Performance Mode
C.    Settins——Additional Settings——High Performance Mode

10.   [Single] Reno/Reno 10X Zoom how to turn on the“Home Screen World Clock Widget”(A)
A.    Settings——Additional Settings——Date&Time——Home Screen World Clock Widget
B.    Settings——Convenience Aid——Home Screen World Clock Widget
C.    Settings——Home Screen&Lock Screen——Home Screen World Clock Widget

11．[T/F] The 10x lossless zoom feature of Reno 10X Zoom supports video capture and photo capture.(F)

12. [Single]The customers inquire that after deleting some videos and photos, the storage remain unchanged. How to deal with this issue?( A )
A.    Enter Photo—Album—Recently Deleted—and delete the photo and videos that were delected recently. 
B.     Flash the device to clean date
C.     Explain to the user that it is a malfunction of the mobile phone system.

13. [Single]If customers inquire that the Emoji received from iPhone (IOS 12) cannot display normally on their phones. How to deal with this issue? （C）
A.    Customers are advised to restart the phone to solve the issue.
B.    Customers are advised to restart the App to solve the issue.
C.    If the Android version of customer's phone is Android 8.0, explain to the customer that all the devices with Android 8.0 cannot display the new Emoji sent from iPhone.

14.[T/F]If customers inquire that they cannot get the notification from the Garmin smart watch when it connects to OPPO phones. It is recommended that customers turn on permission of the app to read notifications. Open path: 【Phone Manager】-【Privacy Permissions-App Permissions】 -【Advanced Permissions】- 【Read App Notifications】 - 【Smart Notifications】-Select “allow”. After that, lock the app in the background. （T）

15.[Single]If customers inquire that the background sound will automatically decrease after turning on the voice system in Group Games like PUBG recently.How to deal with this issue?(D)
A.    Please advise customers to restart the game to solve the issue.
B.    Please advise customers to restart the phone to solve the issue.
C.    Please advise customers to uninstall and reload the game to solve the issue.
D.    This phenomenon is a known application design problem. To highlight the voice and ensure that the voice can be heard clearly when the voice system is turned on, the background sound will automatically decrease.

16.  [Multiple] Which of the following statements about the effective date of the warranty for International Warranty equipment are correct? (AB)
A.    If the customer can provide the valid purchase certificate, the purchase date on the certificate is when the warranty is in effect
B.    If the customer cannot provide the valid purchase certificate, the registration date for E-card in the system is when the warranty is in effect
C.    If the customer cannot provide the valid purchase certificate, nor the E-card has not been registered, the date that 60 days after manufacturing date is when the warranty is in effect

17.[Multiple]Which of the following statements about international warranty equipment are correct?（AC）
A.    The silk screen on battery covers and material colors of International Warranty equipment may be different
B.    The single-card device can support dual card function after change a dual-card holder
C.    After replacing the motherboard of the Turkish device with the motherboard of other regions. It can only be used for 6 months after returning to Turkey. After 6 months ，the phone can not be use due to the network lock

18. [T/F] Snapchat (10.57.0.0) has an issue with the application automatically closing when recording a video with filter mode. （F）

19. [T/F] After the International Warranty model is repaired or replaced the motherboard in non-machine purchase country and machine purchase country both need written digital flag to the new motherboard. （F）

20. [Single] Which of the following statements about " International Warranty Service " is correct?(A)
A.    International Warranty Service supports repair, warranty and upgrade but does not include device replacement
B.    The warranty policy and maintenance costs of the international warranty service are subject to the place of purchase of the equipment.
C.    Users need to purchase the International Warranty Service to enjoy this service.
D.    Insurance services (such as broken screen insurance) also support international Warranty Services