Test Range：

1.The questions with high error rate in the June monthly test
2.Notice on stuck Problem in Preview Interface when Using Filter Mode to Record the Video on Snapchat
3.Notice on Unable to Use “Search with your voice” Feature in YouTube
4.Notice for the icon of “Hot Apps” and “Hot Games” shown on the desktop
5.Notice for Fitbit wristband unable to be normally connected
6.Notice for WhatsApp front camera rotate the photos for 90°
7.Notice on the Issue of Pushing News Messages When the Opera   Browser is Locked on the Screen
8.Notice about Black Screen when Playing Garena Free Fire
9.Guide for Digital Flag Switching Under International Warranty Service _V1.0
10.Training Textbook of the International Warranty Service(IWS)

Questions：

1.[T/F] Snapchat (10.57.0.0) has an issue with the application automatically closing when recording a video with filter mode. （F）
2.【Single】If the users inquire that the“Search with your voice” feature in YouTube（14.21.54） doesn’t work. How to deal with this issue?(C)
A.   Please advice customers to press the YouTube application icon for a long time ;( App info - Storage Usage - Clear Cache.)
B.    Please advice customers to restart YouTube to slove the issue
C.    Please advice customers to uninstall the update of YouTube , and then go to Google Play store to update the YouTube.
3.[Single] If the user inquire the desktop display the Hot Apps and Hot Games icons. How to deal with this issue?(C)
A.    It is recommended that users long press the desktop Hot Apps and Hot game icons and delete.
B.    Hot Apps and Hot Games icons can not delete
C.    It is recommended that users enter the OPPO AppStore settings to turn off the icon display switch
4.[Multiple] If the user inquire that update Fitbit application to version 2.9.4, the Fitbit wristband cannot be connected normally.How to deal with this issue?(CD)
A.    It is recommended that users update the phone software.
B.    It is recommended that users restart the phone and reconnect to the Fitbit wristband
C.    It is recommended that users uninstall version 2.9.4 and turn off the auto update application option in Google store.
D.    It is recommended that users download and install the old version of 2.9.3.
5.[Single] If the user inquire that use WhatsApp front camera to shot and the photos will automatically rotate for 90° recently.How to deal with this issue？(D)
A.    It is recommended that user restart the phone and try to recover.
B.   It is recommended that user take phone to the service center for processing.
C.    It is recommended that users go to the official website to install WhatsApp 2.19.175 version, and close the Google Store automatic update application switch
D.    It is recommended that users go to the official website to install WhatsApp 2.19.159 version, and close the Google Store automatic update application switch
6.[Multiple] If the user inquire that receive news messages on the lock screen recently.How to deal with this issue? (AB )
A.   It is recommended that the user check whether the phone has the three-party news application installed and turn off the notification permission switch.
B.   It is recommended that user turn off the notification permission switch of  Opera browser.
C.    It is recommended that the user reset their phone to factory settings
7.[Multiple] Which of the following statements about the Garena Free Fire game version 1.38.0 are correct?(AC)
A.    Black screen problem occur when playing game
B.    No sound problem occur when playing game
C.  It is recommended that user use the version 1.37.0.
8.[T/F] After the International Warranty model is repaired or replaced the motherboard in non-machine purchase country and machine purchase country both need written digital flag to the new motherboard. （F）
9.   [Multiple] Regarding the " Digital Flag Switching Under International Warranty Service ", which of the following statements are correct?(BDE )
A.    Digital flag switching need to be done bofore flash device.
B.    Before switching digital flag, it is necessary to check whether the phone has been decrypted.
C.   Enter *#899# on the dial pad to confirm whether the phone is decrypted
D.   We can use the diagnostic tool(CSDT) to decrypt phone.
E.    Enter “*#456225#” on the phone dial to enter the digital flag switching interface.
10.[T/F] If the wrong operator is selected when switching the digital flag, you can enter the "*#456225#" command again to enter the switching interface for modification. （F）
11.[Single] Which of the following models support International Warranty Service currently?(B)
A.    Reno
B.    Reno 10x Zoom
C.    R17 Pro
D.    F11
12.    [Single] Which of the following statements about " International Warranty Service " is correct?(A)
A.    International Warranty Service supports repair, warranty and upgrade but does not include device replacement
B.    The warranty policy and maintenance costs of the international warranty service are subject to the place of purchase of the equipment.
C.    Users need to purchase the International Warranty Service to enjoy this service.
D.    Insurance services (such as broken screen insurance) also support international Warranty Services
13.    [Multiple] Which of the following statements about the effective date of the warranty for International Warranty equipment are correct? (AB)
A.   If the customer can provide the valid purchase certificate, the purchase date on the certificate is when the warranty is in effect
B.    If the customer cannot provide the valid purchase certificate, the registration date for E-card in the system is when the warranty is in effect
C.    If the customer cannot provide the valid purchase certificate, nor the E-card has not been registered, the date that 60 days after manufacturing date is when the warranty is in effect
14.Which of the following statements about international warranty equipment are correct?（AC）
A.    The silk screen on battery covers and material colors of International Warranty equipment may be different
B.    The single-card device can support dual card function after change a dual-card holder
C.    After replacing the motherboard of the Turkish device with the motherboard of other regions. It can only be used for 6 months after returning to Turkey. After 6 months ，the phone can not be use due to the network lock
15.[T/F]Some materials of Chinese version Reno 10X Zoom can supprot International Warranty.Including motherboard, camera, battery, battery cover, adaptor, data cable, USB cable and headsets（F）
16.[T/F]If service center need to transfer materials when repairing the International Warranty equirment. Users need to bear $60 in logistics costs（F）
17.[Multiple] What should we do if the user forgets the phone lock screen password?(ABC)
A.    Reset password by selecting "Forgot Password" - "Reset Using Fingerprint"
B.    Reset password by selecting "Forgot Password" - "Reset Using Email"
C.    Flash device for user
18. 【Multiple】Which of the following statements about quality feedback "Submission Requirements for Hardware and structure issue" meet the requirements ?（ABC）
A.    The failure rate of product has obviously increased in a period of time
B.    Issues that required by HQ for special quality Feedback
C.    Appearance and hardware issues with DOA / DAP machines
D.    The issues released by the HQ in the form of Notice
19. [Multiple] Which of the following requirements of ESD management in the service center are correct? ( ACDE)
A.    Maintenance countertops must be grounded by a dedicated wire
B.    Some maintenance tools can be non-ESD materials
C.    Maintenance technicians must wear ESD uniforms and ESD wristbands.
D.    When touching ESD materials, ESD wristbands must be worn even in non-maintenance areas
E.   The service centers shall check each item every week according to the ESD checklist.
20. [Multiple]Which of the following approaches are correct when it prompts “0x36 Relative illuminance abnormal” during fingerprint calibration. （AB）
A.    Repair the phone after the phone has been powered off, and then restart the phone after assembly,
B.    Press the yellow stripe rubber head harder
C.    Replace the fingerprint module