How To Fix Proximity Sensor Issue During Calls
The Proximity sensor on your phone helps turn off the screen during calls when you bring it close to your face. This prevents accidental touches. However, if your sensor isn't working properly, your screen might stay on, causing unwanted taps or even ending your calls. If you're facing this issue, don't worry- it's a common problem with simple solutions. In this guide, we'll show you easy steps to fix proximity sensor problems, so you can enjoy hassle-free phone calls again.
Applicable to: All OPPO Devices.
How to Fix Proximity Sensor Issues
The following may be the reason for proximity sensor malfunction and how to fix them:
Incompatible protective cases: Cases that are not supported for your device can block the proximity sensor. Try removing the case and check if it fixes the issue.
Screen Protectors: Protective cases that are not properly installed can block the proximity sensor. Please remove any screen protector that is installed.
Proximity Sensor Failure: There is a possibility that there is a hardware or software issue, so try running the component check to see if the proximity sensor is working normally. To run the component check, go to [Phone Manager] > Tap on [
] > [Diagnostics] > Select [Sensors] > [Run Diagnostics] > For proximity sensor, place your palm close to the upper half of the screen and then remove it and check if there are any changes to the point while acting. If the result for the proximity Sensor shows Error/ Unable to detect the problem, Kindly take your phone, and invoice to your nearby service center. Click here to locate the nearby service center.
Other articles you may be interested in:
* Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.