OPPO A74 5G's Proximity Sensor Not Working

Did you notice that most smartphones screen nowadays automatically turns it screen off when you put your phone against your ear when you're on call? It is because of the proximity sensor which serves as a sensor that turns off the screen when it detects that the phone is close to your ears, this, therefore, saves power and prevents the user from unintentionally activating other functions while engaged in a call. If in case you noticed that your OPPO A74 5G's screen doesn't turn off when you put it against your ear then it might be because of an unsuitable screen protector or a software issue. To know more about this, including how to resolve it, continue reading the simple guide we created.

Applicable to: OPPO A74 5G.

OPPO A74 5G's screen doesn't turn off when put against the ear

OPPO A74 5G's proximity sensor is automatically installed to it when it's manufactured, it is located on the top-front of your phone next to the earpiece. Sometimes, the proximity sensor may stop working because of the following reasons:

• Unsuitable cases

• Improperly installed screen protectors

• Hardware sensor failure, or software failure

Follow these presented steps to resolve the said issue:

• Remove the case and screen protector: Check if the casing and screen protectors are blocking the sensor.

• Restart and update your phone: Restart your OPPO phone, and make sure you have updated your phone to the latest software version.

• Test and detect for problems: Go to > [Phone Manager] on your home screen > Tap on [Diagnostics] > Tap on [Continue] > and then [Run Diagnostics]. Perform the troubleshooting steps as required and view the detection results.

  

  
  

Note:

• If the test result for Proximity Sensor returns an Error or unable to detect the problem, take your phone, proof of purchase, and warranty card to a nearby OPPO Customer Service Center for professional assistance.

• Special technology is applied to conceal the proximity sensor in the upper front of OPPO's smartphone for the whole look of simplicity. It may cause an abnormality of proximity function if the film or protector covers the proximity sensor area.

Related article:

• How to Fix if Proximity Screen Sensor not Working During Call

• Proximity and Light Sensors: Where to Find Them in Your Panoramic Phone?

Learn more about OPPO A74 5G.

* Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.