Explanation about Contacts Hang Issue

Model Involved

All OPPO overseas models.

Background

The users feedback that F5 uses Phone Book to search the contacts, edit or open the contact details slowly, screen moves slowly or hang frequently.
 

Solution

1. [Reasons]
This problem is due to WhatsApp new update version, in this version they have adjusted the contact database, After Updating APK, the phone will edit the contact information frequently in the background, which results in using of contacts hang and slow search.

How to check the WhatsApp version? Open WhatsApp -->More-->Settings -->Help--> App info
2. [Solutions]
The duration of this hang issue depends on the number of contacts, more the contacts longer it will take; however this hang issue will automatically recover after the contact background is completed: also you can uninstall the new version update and install the previous version. Meanwhile we are continuously in touch with WhatsApp to solve this issue.

Script

Q : Why the contact searching turned really slow in my phone?
A: Hello! Before facing WhatsApp hang issue have you updated your WhatsApp (version 2.18.46), if you have faced the problem after updating your WhatsApp version then this problem is due to WhatsApp new update version, in this version they have adjusted the contact database, After Updating APK, the phone will edit the contact information frequently, which results in using of contacts hanging and slow search. The more contacts, the longer the hanging phenomenon lasts, the contact information will not be hang after the synchronization in the background; You can also choose to uninstall the latest version of WhatsApp 2.18.46, using the older version; if after degrading WhatsApp version still issue lasts more than 1 day then Please contact our customer service center for help!