Explanation for A33f and A37 Unable to Connect to Camera

Model Involved

A37f,A33f

Background

1.[Background]
We receive some customer complaints about A37 and A33f unable to connect to camera issue recently，in order to solve customer problem as soon as possible and improve customer satisfaction，we make a statement as follows.
2.[Causes]
When WhatsApp version updated to 2.17.79, due to the third party application problem, the camera is not properly released after the camera using by WhatsApp, and it keeps the camera to be long-term occupation, so when the system cannot connect to the OPPO camera service，and system will remind  "Can't connect to the camera". Other three APP (such as: messenger, camara360, etc.) will also make this problem.

Solution

1. ColorOS3.0 models: Settings  --  Additional settings  --  Application management  -- Running -- WhatsApp – check App info；
2. ColoOS2.1 models: Settings  --  Application management  -- Running  -- WhatsApp – check App info；
if you confirm WhatsApp App info - version is 2.17.79, please restart the phone, if the camera problem can be restored, this problem is a third part application problem, if not restored ，please go to the nearby service center for checking camera hardware.
 

Script

Q1: Why can't my handset open OPPO camera and it shows  " can't connect to the camera”?

A1: Hello, does your WhatsApp update to the latest version 2.17.79? 
For ColorOS3.0 models：Settings -- Additional settings -- Application management -- Running -- WhatsApp--APPinfo.
For ColorOS2.1 models：Settings -- Application management -- Running -- WhatsApp -- APPinfo.
If the current version of WhatsApp 2.17.79, and WhatsApp is running in the background, please restart the phone to check whether it recovers or not, if it doesn't, please go to service centers for help!