Why Can’t I Use Touch to Share to Transfer Files to My iPhone
Some users may encounter an issue when using Touch to Share (via O+ Connect) to transfer photos or videos between an OPPO or OnePlus phone and an iPhone. During the transfer, the iPhone may display a message such as “This lite version of the app is currently unavailable in your country or region.” This article explains why this happens and provides an alternative method to complete the transfer successfully.
Why the Touch to Share Feature May Not Work
Touch to Share relies on O+ Connect and region-specific service availability. Due to policy and regional restrictions, the one-touch transfer feature between OPPO/OnePlus phones and iPhones is currently supported only in certain country or region combinations.
If your iPhone displays a message indicating that the lightweight version of the app is unavailable in your region, Touch to Share cannot be used in that scenario. This behavior is expected and does not indicate a fault with your device.
Recommended Alternative: Scan to Discover (O+ Connect)
When Touch to Share is unavailable, OPPO recommends using the scanning discovery method within O+ Connect to transfer photos or videos between devices.
Transfer From OPPO Phone to iPhone
1. On the OPPO phone, open [Photos].
2. Select the photos or videos you want to transfer.
3. Tap [Share] at the lower-left corner.
4. Choose [OPPO share] or [Share with iPhone] to enter the scanning interface.
5. On the iPhone, open [O+ Connect] and stay on the receiving screen.
6. Wait for the OPPO phone to scan and detect the iPhone.
7. When the iPhone device name appears, tap it on the OPPO phone to send.
8. Follow the on-screen instructions to establish the connection.
9. On the iPhone, select [Accept] and wait for the WLAN network prompt to appear.
10. Tap [Join] to connect and receive the files.
11. Once the transfer is complete, open [Photos] on the iPhone to view the received images or videos.
Transfer From iPhone to OPPO Phone
On the iPhone, open [O+ Connect] and switch to the sending interface.
Select the photos or videos you want to transfer.
On the OPPO phone, enable O+ Connect and stay on the receiving screen.
Wait for the devices to scan and connect.
Follow the on-screen instructions to complete the transfer.
Notes:
Ensure both devices are connected to the internet and have the latest version of O+ Connect installed.
File transfer availability and behavior may vary depending on country or region.
If Touch to Share is not supported in your area, the scanning discovery method is the recommended workaround.
* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.