What to Do If I Lost My SIM Card/SIM Card Broken

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If your OPPO phone's SIM card suddenly broke or got lost, this guide is for you! If you've encountered the said instances, you can immediately call your SIM card provider to have it replaced when damaged. However, if the SIM card is lost or stolen, you need to file an incident report to your service provider for them to block the SIM card immediately. If you've synchronized your OPPO smartphone with your Google Account, you may restore the contacts on your SIM card. Continue reading the simple guide we created below to know how to resolve the said issue.


Note: Check your ColorOS version in [Settings]  > [About phone] / [About device]. 


What to do if I lose my SIM card / SIM card broken

  1. Contact the SIM card's service provider and check if the lost card is turned off and if no unexpected usage occurs.

  2. If your phone is stolen, report the incident and request your service provider to block the SIM card immediately.

  3. Go to the nearest service provider's store to replace the lost card.


How to restore data on an old SIM card

Since the SIM card is a physical device, all its data is lost. You won't be able to find your lost contacts on the replaced SIM card. However, if you have synchronized your device with your Google Account, you may be able to restore your contacts. To check for them on your device, do the following steps:

  • For ColorOS 13 and above: Go to [Settings] > [Google] > [All service] > [Set up & restore] > [Restore contacts] > tap on the latest device backup, then type your device's screen lock/screen passcode > [Confirm] > [Restore].

  • For ColorOS 6 to ColorOS 12: Go to [Settings] > tap on [Google] > [Set up & restore] > [Restore contacts] > tap on the latest device backup, then type your device's screen lock/screen passcode > [Confirm] > [Restore].

  • For ColorOS 5.2: Go to [Settings] > [Google] > [Restore contacts] > tap on the latest device backup and tap [Restore].

  • For ColorOS 3.2: Go to [Settings] > [Google] > [Set up & restore] > [Restore contacts] > tap on the latest device backup, then type your device's screen lock/screen passcode > [Confirm] > [Restore].

Restore contacts on SIM card through Google back up

 

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* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.

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