Unified Processing Explanation on the Problem of Little Particles on the Battery Cover of A7/AX7

(V1.0_20181120)

Background: 

There are little particles on the Battery Cover of A7 according to the feedback.

Reason: 

The battery cover of A7 is manufactured with a new and complex process and it is easily interfered by micro particles during manufacturing.

Phone Models Involved: 

A7/AX7 (CPH1901/CPH1903)

Solutions:

 According to the following Explanation, explain that it is not a quality issue to eliminate users’ concern and avoid unnecessary replacement.

Explanation: 

To ensure a unique and shiny design forA7, we have adopted a latest technology and thousands of complex processes to manufacture the battery cover. For that reason, the cover will inevitably be interfered by micro particles on a very small number of mobile phones. These particles are only noticed under the lights by careful observation, and these particles do not affect the use for users. (When the feedback on this issue is received, try to explain for users to dispel their concerns and avoid unnecessary replacement.)

Solutions for Processing:

For the disapproval of the explanation, we can replace a new phone for users. (The document type: the user insists the change.)
If there are other difficulties, contact the local customer service manager for coordination.