Unified Processing Guidance on the Start-up Failure of the A71L and A57 Under Download Mode V1

1. Background

Recently, there has been much feedback from overseas service centers on the start-up failure of A71L and A57. After analysis, it was confirmed that the phone was mistakenly entered the download mode which results in failure to star up.

2. Solution

When the overseas customer service centers receive feedback that the machine of two models cannot star up, follow the instructions below:
2.1Press and hold the "Power button + volume up button" to reset the hardware and confirm whether it can start up. If you the phone can be started up normally, input "ZHJ1- Recover from pressing the power button + volume up button"in the "Cause Fault Code";
2.2 If the phone cannot be started up after pressing the power button + volume up button  for a long time, charge the phone for 15 minutes and try to start it up again. If it still cannot be started up, process by referring to the guidance"Guidance to process the start-up failure ".

3. Unified Explanation

Hello, the mobile phone cannot be able to start up probably due to a misoperation to enter the download mode. If you still encounter a situation that the phone cannot be started up afterwards, press and hold the “Power button + volume up button” to see if the phone can be turned on normally first. If the phone still cannot start up , the battery may be run out. It is recommended that you charge it for 15 minutes to try again. If the phone still cannot be started up , please send it to the service center.
If there is any question or problem to offer, please contact Lin Jianqi(Wechat： lin1007131892)