Unable to Receive Notifications on Paired Smartwatch

 

Situation: Your smartwatch is not getting the notifications sent from your phone. 

Applicable to: ColorOS 3.2 and above device. Check your ColorOS version in [Settings] > [About Phone].

Your smartwatch can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates.

Follow the steps below your smartwatch fails to receive notifications from your OPPO phone.

1. Check your phone. Your phone must be within 30 feet of your smartphone to receive notifications.

2. Check whether the smartwatch requires application to pair and install the necessary app from Google Play Store.

3. Check if the smartwatch app and phone software version are up to date. See Updating the Latest Software? Made Easier with these Steps.

4. Make sure to allow all permissions of the app and Startup Manager (depending on the model) in [Phone Manager] > [Privacy Permissions] > [Startup Manager].

5.  Allow the smartwatch app to run in the background in [Settings] > [App Management] > Select smartwatch app > [Power Saver] and toggle on [Allow Running In The Background].

6. Tap the Multi-task or Recent Task key  and swipe down to lock the app in the background. For ColorOS 6.0 and above, tap Menu  above a task and tap [Lock].

7. Turn off the Do Not Disturb, Quiet Time, or Do-Not-Disturb Driving modes on your phone. The notifications will not come through if you turned on these settings.

8. Restart the phone.

9. Unpair and re-pair both devices.

10. Clear the smartwatch app data and cache from [Settings] > [App Management] > [Show System Process] > Select smartwatch application > [Storage Usage] > [Clear Cache] > [Clear Data].

In some devices, you may need to go to [Settings] > [Additional Settings] > [App management] > [All] > Select smartwatch application > [Storage Usage] > [Clear Cache] > [Clear Data].

11. Uninstall and reinstall the smartwatch app and ensure to enable settings in Steps 4,5 and 6.

If the issue persists, contact OPPO Support Team, or take your phone, proof of purchase and warranty card to a nearby OPPO Customer Service Center for further assistance.

 

* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.