Troubleshooting Guide for Invalid Touch Function
1.Fault Phenomenon
Invalid touch function; Irregular Jumping While Touching Screen
2.Troubleshooting Method
(1) The invalid touch might be caused by the malfunctioned protective film. Please suggest the customer remove the protective filmï¼›
(2) The invalid touch function might be caused by the static electricity generated by the friction of the phone in the pocket. Please suggest the customer test the touch function later.
(3) The invalid touch function might be caused by the humid screen or the liquid on the screen. Please suggest the customer test the touch function after wiping up the liquid on the screen with the clean cloth;
(4) The invalid touch function might be caused by the incompatible Applications. Please suggest the customer restart the phone and confirm whether the fault occurs in all interfaces and applications. If the fault occurs in the very application, please suggest the customer uninstall the application; if the fault occurs in all interfaces and applications, go to the Step 7;
(5) The invalid touch function might be caused by the non-original adapter and cable for charging. Please suggest the customer replace with the original adapters and cables for charging;
(6) Suggest the customer backup all the data in the phone and reset the phone;
(7) If the problem cannot be solved, suggest the customer bring the Purchase Invoice, Warranty Card and the phone to the nearest OPPO customer service center for further detection and repair;
(8) After receiving the faulty phone, the service center firstly handles the fault according to the above steps; if the fault still recurs, flash the phone for the customer;
(9) If the fault still cannot be solved after flashing, please cross-validate the mainboard and the display assembly for the customer.
(10) If the fault still cannot be solved, please submit the feedback to China HQ and keep the faulty phone.