OPPO Reno5 Pro 5G(CPH2207)&Find X3 Neo FAQ
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| No. | Question | Model | Answer |
| 1 | The position of the screen fingerprint icon on this model is lower than other models | Reno5 series models | Sorry to bring you a bad experience. In order to increase the battery capacity and extend the battery life of the phone, the fingerprint position has been moved down a bit during the design. |
| 2 | There is a slight electric current sound in the receiver position after the phone is screen off | Reno5 Pro | Sorry for the bad experience. In a quiet environment, you may hear a weak electric current with your ear close to the handset. This phenomenon is not a hardware problem of the phone and will not affect you normal use. At the same time, based on your feedback, we have also made corresponding improvements and optimizations for this phenomenon. PS: The above script is only suitable for users who can still hear a slight electric current in a very quiet environment in standby mode. If the user can clearly hear loud currents during a call or during normal use of the machine, this situation may be caused by a problem with the mobile phone, and it is recommended that the user go to the customer service center to handle it. " |
| 3 | There is a color difference between the camera decoration and the battery cover on the black phone | Reno5 Pro | Sorry to bring you a bad experience. In order to better match the color and texture of the camera decoration with the battery cover, this model adopts advanced sandblasting and multiple anodizing processes.Viewing the decorations and back cover from different angles there may be a slight color difference, which is normal. |
| 4 | Sometimes the phone’s NFC cannot record the card | Reno5 Pro | In order to better display the content on the phone when recording the card, we have designed a function on the phone that the NFC cannot be read if the screen is blocked. It is recommended that you do not cover the position of the proximity sensor when recording the card. Thank you for your support and understanding. |
| 5 | Frame, Timer and pixel functions cannot be found in the camera settings | Reno5 series models | To make it easier to use these functions, we have optimized the way the camera toolbar expands. Slide down on the camera preview interface or click the white horizontal bar above the preview to call up the secondary menu bar. The camera's "Frame" , "Timer" and pixel functions are stored in the secondary menu bar. Thank you for your support and understanding. |
| 6 | The camera's inertial zoom is only available in video mode | Reno5 Pro | Hello, after sliding up and down on the camera preview interface, press and hold the screen to trigger the inertial zoom to make the screen zoom smoother, but currently only supports the video mode. Thank you for your support and recognition, and I wish you a happy life. |
| 7 | When taking pictures, many small frames appear on the camera interface, and they do not disappear for a long time | Reno5 series models | This is the new AI focus tracking function of the OS. When the subject of the photo is recognized, it will automatically focus on the subject and display some small frames. This is normal. Thank you for your support and understanding. |
| 8 | Turn the volume of the phone to maximum, but the sound of the Bluetooth headset is still very small | Reno5 series models | Sorry to bring you a bad experience, this situation may be caused by incompatible devices. When testing the Bluetooth function in the factory, various Bluetooth products been tested. But there are still exist very small number of manufacturers' Bluetooth devices are not compatible with our mobile phones on the design side. You can try to enter the settings-Bluetooth-drop down the bottom to select "Advanced settings", open the "Media volume sync" to try to solve this problem, thank you for your support and understanding. |
| 9 | When using a wired headset to make a call, use the headset buttons to adjust the volume or hang up, and there will be noise in the call | Reno5 series models | Sorry to bring you a bad experience. We are currently optimizing this issue. We recommend that you pay attention to the follow-up version update. Thank you for your support and understanding. |
| 10 | Reno5 Pro does not support low-brightness flicker eye comfort | Reno5 series models | Sorry to bring you a bad experience. 1. DC dimming is not the only way to solve OLED screen flicker. Upgrading the screen quality and increasing the refresh frequency of the screen are also solutions, and it is gradually becoming the mainstream trend of the mobile phone industry. 2. DC dimming can reduce screen flicker, but it will cause screen color cast and grayscale loss. At present, DC dimming can only minimize the effect of color cast, but cannot completely solve it. 3.The Reno5 series screen adopts a high refresh rate of 90Hz and upgraded new luminescent materials to further reduce the blue light of the screen. |
| 11 | After the phone is unlocked, there is an afterimage of the “Always-On Display” on the desktop, which disappears after 3-5 seconds | Reno5 series models | Sorry to bring you a bad experience. This is due to the characteristics of the OLED screen. There will be an afterimage when switching between black and white screens. All OLED screens have this problem. This situation can be extended over time Slowly recovered. You can solve the problem by changing the color or style of the screen clock. This model has a variety of screen styles for you to choose from. We will continue to optimize this problem in subsequent versions. Thank you for your understanding and support. |
| 12 | When the screen is in standby, if the screen clock with a large white background is used, the screen brightness is dim and there is a slight flicker. | Reno5 series models | Sorry to bring you a bad experience. You can solve it by changing the picture with less white area or changing the style of the screen clock. We will continue to optimize this problem in subsequent versions. Thank you for your understanding and support. |
| 13 | Select HEIF photo format when using TEXT SCANNER, the format after shooting is still JPEG | Reno5 Pro | Sorry to bring you a bad experience. The HEIF format does not support TEXT SCANNER for the time being. You can follow the update of the subsequent version. Thank you for your support and understanding. |
| 14 | The top decoration of the phone supports the fluorescent effect | Reno5 Pro | Sorry to bring you a bad experience. In order to ensure the consistency of appearance and color, the black mobile phone is not designed with fluorescent effect. Thank you for your support and understanding. |
| 15 | Function and role of color temperature sensor | Reno5 Pro | The color temperature sensor is a sensor that can detect the color temperature of the surrounding environment. The mobile phone can detect the color temperature of the environment when taking pictures, so that the colors of the pictures taken are more realistic; at the same time, in daily use, the mobile phone can also detect the color temperature of the ambient light to change the phone screen color temperature (cold and warm colors) ,provides a more comfortable screen display experience. |
| 16 | Dust accumulates around the camera decoration | Reno5 Pro | Sorry for the inconvenience. In order to ensure the double-sided adhesive between the camera decoration and the battery cover, there is a 1mm area around the rear camera decoration that cannot be coated with AF film, so this phenomenon will occur. Under normal circumstances, dust accumulation can be easily wiped off with a cloth and will not affect the use of the function. |
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