OPPO Reno5 Pro 5G&OPPO Reno5 Pro (CPH2201) FAQ
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| NO | Question | Answer | Affected Models |
| 1 | The app lock interface is all black | Sorry for your bad experience. We have made adjustments on the interface. The application lock interface is completely black to save power. | Reno5 series |
| 2 | Not support [Low light no flicker eye protection] function | Hello, sorry to bring you a bad experience.This model is not support [Low light no flicker eye protection] function. Thank you for your understanding. | Reno5 series |
| 3 | Phone clone is slow | Sorry to bring you a bad experience,If there are a large number of small WeChat files in the phone clone data or the surrounding network environment is poor when cloning, it may cause the clone speed slow. It is recommended that you choose to clone in a good network environment, and we will further optimize it in the future , which will cause you inconvenience. Please understand. | Reno5 series |
| 4 | File Manager cannot access files in the android/data | In order to ensure the security of users’ private data, Google has introduced a new feature of partition storage, prohibiting any app from accessing private data generated by other apps. Currently, the file management app does not have permission to access private files received by WeChat and QQ. Users can log on WeChat or In QQ, download files by "save" or "save as", or manage the private data and files of the application by connecting the mobile phone to the computer (select "transfer files" in the USB mode). | Reno5 series |
| 5 | GPS signal is weak; Positioning/navigation is not available; Navigation is delayed; Inaccurate positioning/navigation. |
1. Hello, if the app in question was moved by another phone, it is recommended that you reinstall it from the app store; 2. It is recommended to remove the mobile phone case and try it. Some mobile phone cases will have a signal shielding effect. 3. Please check whether the APP has location authority: location information belongs to user privacy, and strict control is required according to regulations. Check steps: 1. Whether the location service switch is turned on; 2. Long press application -> Application information-> Application permission-> location information, change the permission to always allow; 3. You can confirm whether there are any problems with other applications of the same type. If there are no problems with other applications, it is recommended that you update the version of the APP in question. |
Reno5 series |
| 6 | The color of the plus and minus volume buttons is different | Hello, because there may be slight differences in the coloring process of volume buttons of different batches, the colors of the two volume buttons you see are different. This will not affect your normal use. Please rest assured to use. | Reno5 Pro |
| 7 | There is a slight scratch between SIM card tray and middle frame | Hello, due to the slight difference in the coating thickness of the SIM card tray surface of different batches, it may cause you to feel a slight scratch, which will not affect your use, please rest assured to use. | Reno5 Pro |
| 8 | There is a little bit crooked/deformed after taking a selfie | Hello, I am sorry to bring you a bad experience. Facial deformation is mainly caused by the fact that the camera is not centered and the person is at the edge of the picture. It is recommended that you enter the settings in the camera interface and turn on the portrait distortion correction. If it does not meet your needs, please try to be as close to the center of the screen as possible when shooting. | Reno5 Pro |
| 9 | Photo of selfie is unclear/blurred | 1. The surface of the camera lens is dirty. It is recommended to clean the camera lens and take a selfie at 32cm~42cm to make it easier to take clear pictures; 2. When the focus is not completed, the picture will be unclear. Tap the camera interface and wait for the picture to be clear before taking pictures; 3. When the hand shakes or the object is moving, the camera cannot form a gathering point, which causes the picture to be blurred and unclear; 4. When the light is relatively dark it may cause the photo is blurry, please turn on fill light in "Camera>Lightning logo in the upper left corner> Fill light" or ensure enough light source; 5. Clear camera data and reboot the phone; 6. Restore the factory settings of the backup data; If the problem persists, it is recommended that you bring the purchase invoice, warranty card and the phone to the OPPO customer service center for testing. |
Reno5 Pro |
| 10 | Why my phone automatically adjusts the brightness inaccurately (brighter/darker) | First ask the user if they have dragged the brightness bar in auto brightness mode 1. If it is, it is interpreted as: AI backlight has the function of dragging memory. If you pull down the brightness bar in automatic brightness mode, the overall brightness curve will also increase/decrease correspondingly, which may cause other brightness intervals to be inaccurate; Turn off and then turn on the automatic brightness adjustment switch to clear the drag memory and restore to the default state value, and the automatic brightness adjustment function will resume normal use. 2. If not, it is recommended that users bring the purchase invoice, warranty card and phone to the nearest OPPO customer service center for testing. |
Reno5 Pro |
| 11 | When using light-sensitive screen fingerprint to unlock, fingerprint unlocking is not sensitive/fingerprint unlocking speed is slow/fingerprint recognition is inaccurate and recognition rate is low | 1. Upgraded your mobile phone system to the latest version with more complete functions; 2. It is recommended that you enter fingerprints in a normal temperature environment, avoid entering in a strong light environment, so that the recognition is more accurate ; 3. When entering the fingerprint, use a little force to stick to the screen , and enter the same finger with different angles of fingerprints, which can improve the unlocking rate and security; 4. When unlocking, press the fingerprint icon a little harder and stay for a while (don’t lift your finger too fast) to increase the unlocking rate; 5. If you occasionally encounter a situation where the fingers are very dry to unlock, it is recommended that the you make your fingers moist so that unlock faster; 6. Check whether the your phone's protective film is damaged/dirty or not. It is recommended to use the original protective film. The third-party protective film and tempered film will affect the unlock recognition rate; 7. If the protective film is replaced or torn off, it is recommended to re-enter the fingerprint (you can re-enter the fingerprint after recalibration). |
All models |
| 12 | When the Home screen is switched from Light mode to dark mode or from dark mode to Light mode, the Home screen icon will have a loading process from scratch (or flash) | Hello, for users to have a richer Dark mode experience, we have added the function of dimming icons when switching Dark mode. When you switch Dark mode, the icons will be replaced from the original normal icons with a set of Dark icons that are more suitable for the dark experience , So there will be an icon reloading process, this is a normal phenomenon; if you are not satisfied with the effect of this function, you can switch the dark mode, and then enter the Settings---Display & brightness, click the Dark mode settings, turn off the dimming icon function. | All Android 11 models |
| 13 | Turn on the button of [Settings>Display & brightness>Auto switch] (switch to Dark mode at sunset/switch to Light mode at sunrise), in fact, it does not switch to Light/Dark at sunrise/sunset | Hello, I’m sorry to affect your experience. The function of automatically switching Light/Dark mode at sunrise and sunset will dynamically switch between Light and Dark mode according to the real-time sunrise and sunset time of your current location, such as Dark mode during use Did not switch according to the sunrise and sunset time in time, please check whether the network service and location permission are turned on, if not, please pull down the status bar to turn on the network and location service, wait 3-4 minutes after turning it on, and the screen will light up. Switch to the mode that matches the current time. | All Android 11 models |
| 14 | Application installation analysis package failed, package analysis failed | Issue performance: When downloading update applications and in-app update resource packs from non-OPPO software stores, this prompt appears "Failed to parse package" and "Failed to parse installation package" Reference statement: Hello, this is because you downloaded an incomplete installation package. Please try to uninstall the installation package and download it again from the Google Play store. " |
All Android 11 models |
| 15 | After the application is installed, it flashes back/cannot open | Hello, our phone is equipped with the Android11 version. At present, some applications are not compatible with Android11. It is recommended that you use OPPO's own software store to download the application. If it is the work software of your own organization, or the application downloaded by scanning the code, please update it from the download channel or feedback to the developer in the application, or you can feedback the specific application name to us. We will help the application party to solve this problem. Sorry for the inconvenience. | All Android 11 models |
| 16 | Save the schedule in the new schedule interface of the calendar, there will be a circle | Sorry to affect your experience. When saving the calendar new schedule function, if you are in a poor network environment at the time, it may cause a delay in the application request server. It is recommended that you wait a few seconds to restore it, or you can also switch to an environment with better network status and you can experience it normally. | All models |
| 17 | Prompt when using Clone Phone: "Clone is not supported during HeyTap cloud backup data backup, please try again later" | Hello, this is because the HeyTap cloud backup of the mobile phone is running in the background. You can go to "Settings>HeyTap Cloud>Cloud Backup" to turn off the automatic backup and the current backup task to continue the mobile phone clone. | All Android 11 models |
| 18 | Will be seen online by my friends if I turn on Gaming Shortcut Mode ? Will it accumulate online time? | Hello, the game will not be seen online by your friends after the game turn on Gaming Shortcut Mode, and will not accumulate online time. Gaming Shortcut Mode only hangs the game APP in the local background without connecting to the Internet. It is offline. | Reno5 series |
| 19 | When the Gaming Shortcut Mode is turned on and we open the game , the game needs to be reloaded again. | Sorry to bring you a bad experience. After the Gaming Shortcut Mode is turned on, the system will temporarily store the games you often play in the background (valid within 48 hours), and you can quickly enter the login interface when you restart the game to save startup time. If the RAM is insufficient or the game application is abnormal, the system may clear the game application to ensure system stability. In addition, if you actively clean up the background game program, the lightning start function will also be invalid. If you want to continue to use the Gaming Shortcut Mode, you just need to enter the game space and restart the game. |
Reno5 series |
| 20 | There is a gap between the battery cover and the middle frame | Hello, our mobile phone has achieved a sleek 3D curved body through a mature pressing process. At the same time, in order to avoid internal squeezing or loosening of the whole phone when the battery cover is pressed during the production process, the battery cover is normally a certain gap will be reserved between the frames, and the visual appearance may feel a gap (or a little scratchy feel to the touch), this will not affect your normal use, please rest assured. | Reno5 Pro |
| 21 | Glue leakage in the gap between the screen and the middle frame | Hello, in order to ensure the reliability of the screen, our screen and the middle frame are processed with glue. There may be glue exposed. This will not affect your normal use. Please rest assured. We have recorded your opinion, and we will continue to polish our products, pay special attention to this detail, and make every detail satisfy users. | Reno5 Pro |
| 22 | Different color dots on top trim | Hello, thank you for your valuable comments on our products. During the processing of the product, there will be some partial depressions or protrusions in the microscopic view, which will be magnified under certain light reflection angles, and will not be felt to the touch. This will not affect your normal use. Please rest assured. | Reno5 Pro |
| 23 | Poor appearance of the protective film (scratches, bubbles, white spots) | Hello, in order to ensure the user experience, our mobile phone adopts the current industry-leading 3D flexible film, which can effectively solve the problem of traditional 3D protective film edge warping. Due to the low hardness of the material, there may be slight scratches during the manufacturing process and transportation; at the same time, some dust on the surface of the screen will also cause slight bubbles in the film. This situation will not affect your normal use. Please rest assured. If you think there is still a problem, please go to the nearest OPPO customer service center to replace the protective film for free. | Reno5 Pro |
| 24 | Abnormal sound of rear decorative parts pressing | Hello, thank you for your valuable comments on our products. During the manufacturing process of the material, there may be gaps after assembly, and the pressing part will produce a slight friction noise. This is not internal looseness of the product, and it will not affect your normal use. Please rest assured. If you think there is still a problem, please go to the OPPO Customer Service Center for testing. | Reno5 Pro |
| 25 | Hole of the SIM card tray paint peel/crack | Hello, in order to avoid damaging the mobile phone when the user inserts or removes the SIM card tray during use, the SIM card tray hole is designed on the tray to facilitate the replacement if the SIM card tray is damaged. If you think SIM card tray has a problem, Please go to the nearest OPPO Customer Service Center to handle it. sorry for the inconvenience. | Reno5 Pro |
| 26 | Charging the phone while playing PUBG Mobile, sliding the screen will jitters | Hello, playing PUBG while charging may affect the touch experience of the screen and cause screen jitter. It is recommended that you play the game in a non-charging state to get a better experience. We apologize for the inconvenience caused to you. . | All models |
| 27 | After manually adjusting the equalizer using car Bluetooth (such as Subaru car), the playback music appears accented or distorted | Sorry to bring you a bad experience. If you adjust the equalizer when using the car Bluetooth, it will cause some low-frequency music distortion and cause noise. It is recommended that you turn off the equalizer or lower the volume to restore the equalizer. If you play music after the default value, the sound quality will return to normal. | Reno5 Pro |
| 28 | Screen flicker when using Chrome app,and the phone prompts:Chrome stop running repeatedly. | Hello, sorry for the inconvenience. This issue is caused by Chrome itself ，the app has already updated the software version and solved this problem. Please open the Google Play Store and update Chrome to the latest version. Thanks for your feedback. | Reno5 Pro |
| 29 | Fast power consumption when using Files. | Reason: The problem is due to the Files calling the media library, which causes power consumption. Answer：Hello, sorry for the inconvenience. This issue is caused by Files itself ，the app has already updated the software version and solved this problem. Please open the Google Play Store and update Files to the latest version(version:1.0.352915835). Thanks for your feedback. |
Reno5 Pro |
| 30 | After the mobile phone is connected to the Bluetooth headset, the sound channel cannot be selected as phone during the call. | Hello, sorry for the inconvenience， the app has already updated the software version and solved this problem. Please open the Google Play Store，search for "Phone" or click on the avatar to update Phone to the latest version(version:60.0.352032774). Thanks for your feedback. | All Android 11 models with Pre-installed Google communication kit |