Notification about the problem that Line receives messages and calls without notification reminders

1.Background 

Recently, we have received feedback from customers that there is no notification for messages or voice/video call on Line.

2.Models involved

All Models

3.Phenomenon

(1)When Line is running in the background, you cannot receive notifications of messages and calls, and you can see the notifications when you open Line.

(2)phone screen is off,Line incoming message or call can not receive notification

4.Solution

It is recommended that users update Line to the latest version (11.11.1) in the GooglePlay store

5.Script:

Q: Why can’t I get notification of Line when it is running in the background or in standby mode?

A: Hello, sorry for the inconvenience. This problem is caused by Line application side. Please pay attention to the update of the application. Thank you for your feedback!