If there have black screen issue in Heyfun while i play the game, what should I do?

1. Problem description:

Black screen issue in Heyfun while the customer plays the game

2. Reason analysis:

Maybe the phone does not have enough memory, or the phone heats up sharply during gaming

3. Involved models:

N/A

4. Solution:

If necessary, end some processes to free up more memory. 

5. Script: 

Dear Customer, we are sorry that there have black screen issue in Heyfun while you play the game. Maybe your phone does not have enough memory, or the phone heats up sharply during gaming. If necessary, You can end some processes to free up more memory to solve this issue.