What if my game character cannot be found or is restricted, the game is rolled back, or the game data is lost in Heyfun?

1. Problem description:

The game character cannot be found or is restricted, the game is rolled back, or the game data is lost in Heyfun

2. Reason analysis:

Maybe the customer sign in the wrong game, or wrong account, or select the incorrcet game server

3. Involved models:

N/A

4. Solution:

4.1 Make sure you always launch the game from "HeyFun" and you are always playing the same game as before. 

4.2 Check whether you are using the same account to sign in to "HeyFun". Game data can only be synced when you sign in with the same account.

4.3 Make sure you select the correct game server.

5. Script:

Dear Customer, we are sorry such issue with your game character in Heyfun.You can try with  the following methods to resolve this issue: 

1. Make sure you always launch the game from "HeyFun" and you are always playing the same game as before. 

2. Check whether you are using the same account to sign in to "HeyFun". Game data can only be synced when you sign in with the same account.

3. Make sure you select the correct game server