How to Fix 5G Network Issues on My OPPO Phone
Using the 5G network provides several benefits, including faster speeds, reduced delays, and enhanced connectivity, even in high-volume environments. This advanced technology is valuable for users who are always on the go and want to stay connected at all times. If you encounter any issues with 5G on your OPPO device, we have outlined various troubleshooting steps for you to follow.
Troubleshoot 5G Network Issues
Step 1: Verify if the 5G is enabled in the settings
When 5G is activated, the 5G icon will show in the status bar. If it does not appear, please follow the steps below to check.
To check, go to [Settings] > [Mobile Network] > choose a SIM card and turn on 5G.
Step 2: Check if your current location is a 5G-enabled zone
Confirm whether there is a 5G signal where you are currently by checking the 5G icon next to the signal strength in the status bar.
Step 3: Perform a SIM card replacement test
Test another SIM card from the same carrier to verify if your device can access the 5G network properly.
If you can use the 5G network properly after testing with another SIM card, it can be a configuration issue with your carrier. We recommend contacting your carrier for further assistance.
Step 4: Verify if the system version is up to date
Please ensure your OPPO phone's system version is updated. Updating to the latest version will provide relevant optimizations for your device.
To check, go to [Settings] > [System & update] > [Software update]. See How to Update Software Using OTA (Over-the-Air).
Get help
If the problem persists after trying all the troubleshooting steps above, it might be a hardware issue. We recommend you go to your nearest OPPO Service Center and have your device checked. You can also contact OPPO Support to assist you further with your concern.
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* Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.