What to Do If No Sound from the Speaker When Playing Videos?

Situation: You can't hear when playing videos on your phone.

Applicable to: All OPPO Smartphones.

1. Adjust the volume. Go to [Settings] > [Sound & Vibration] > [Media Volume] to set the volume at maximum.

*For devices of ColorOS 2.1, go to [Settings] > [Sound] > [Volumes] > [Music, video, games & other media] to set the volume at maximum.

2. Switch to OPPO’s video player when playing local videos. Go to [Files] > [Videos], select one and play it with video.

3. Check if your phone is updated to the latest version in [Settings] > [Software Updates]/[System Updates] and update your phone to the latest version.

If the issue persists, contact OPPO Support Team, or take your phone, proof of purchase and warranty card to a nearby OPPO Customer Service Center for further assistance.

 

* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.