What to Do if the Video you Shot Has No Sound?

You just shot a good video and then when you play it, there was no sound at all - voiceless. Do you wonder what could have happened? There are troubleshooting you can do to fix this concern, like checking the volume, try to record a sound using a sound recorder, and others! Check the other fixes and easy steps that you can do here!

Applicable to: All OPPO Smartphones.

OPPO smartphone can shoot videos with the voice in the background, if the video you shot is voiceless or doesn't have a sound, try the following steps:

Adjust the media volume

Make sure that the media volume of your device is set on high before you shoot videos.

For ColorOS 5.0 and above, go to [Settings] > [Sound and Vibration] >  [Volume] > set [Media] at maximum.
For ColorOS 3.0 to ColorOS 3.2, go to [Settings] > [Sound and Vibration] >  [Volume] > set [Media Volume] at maximum.

* If your headphone has a separate volume control, kindly adjust from there.

Make a sound recording with Sound Recorder

Play a sound recording made with [Sound Recorder] in the [Tools] folder on your homescreen.  Make sure to not block the microphone at the bottom of the device when you record. If it is still voiceless, the microphone of your device may be blocked or damaged. 

Test audio from different apps and sources

Try playing audio from different apps, media channels, and sources. If other audios are playing normally, then the microphone could be damagad or blocked.

Check for obstructions

Check for obstructions on the meshes in the microphone. To remove obstructions, gently brush all openings with a clean soft-bristled brush.

Restart the phone

Press and hold the Sleep/Wake button until the Slider to power off message appears. Drag the power icon to turn off the phone. To turn the phone back on, press and hold the Sleep/Wake button until you see the OPPO logo.

Perform Component Check/Common Problems Detection

Check for speaker error using Common Problems Detection in Phone Manager. If detection results for Speaker returns Error or Not Detected, contact OPPO Support Team or take your phone to the service center.

For ColorOS 11 and above. Go to [Phone Manager] >  [Diagnostics] > [Continue]. Select [Audio] and disable other components. Tap [Run diagnostics] and follow the on-screen instructions to check if your microphone works properly.

For ColorOS 6.1 to 7.2. Go to [Phone Manager] >  [Quick  Check] > [Start Check]. Select [Audio] and disable other components. Tap [Check] and follow the on-screen instructions to check if your microphone works properly.

For ColorOS 6.0. Go to [Phone Manager] > [Component Check] > [Run Test]. Select [Audio] and disable other components. Tap [Start Detection] and follow the on-screen instructions to check if your microphone works properly.

For ColorOS 5.0 to ColorOS 5.2. Go to [Phone Manager] > [Diagnostics] > [Run Test]. Select [Audio] and disable other components. Tap [Start Detection] and follow the on-screen instructions to check if your microphone works properly.

For ColorOS 3.2. Go to [Phone Manager] > [Common Problems Detection] > [Detect Now]. Select [Audio] and disable other components. Tap [Start Detection] and follow the on-screen instructions to check if your microphone works properly.

If the steps above did not resolve the issue, kindly contact OPPO Support Team, or take your phone, proof of purchase and warranty card to a nearby OPPO Customer Service Center.

* Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.