Unable to Receive SMS Verification Code
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Troubleshooting overview: 1blocking mode checking→2three-party application problem→3 SIM cards→4 Send for repair/inspection
| Issue | Troubleshooting steps | Troubleshooting Scripts | Judgement criteria | Solutions | Suggested Scripts | Remarks |
| Unable to receive SMS verification code | Step 1：Confirm whether to activate the blocking mode | Does your phone activate the blocking function | Settings-Privacy-Block&filter | Disable the blocking function | You can disable the blocking function and try to receive the verification code? | 　 |
| Step 2：Confirm whether it is a third-party application problem | Confirm whether it is a three-party application problem | Specific app | Specific application: change another handset to test, contact the third- party application side to feedback after confirming the problem or uninstall and reinstall the app | It is recommended that you compare with other handsets to see if the verification code can be received normally. If other handsets cannot receive the verification code, it may be a third-party application problem. You can contact the software side for feedback; if other handsets can receive the verification code, you can try Uninstall and reinstall the software, restart the phone and see if it can be restored (you need to remind that the application data will be cleared), if it still cannot be restored, we suggest you go to the service center | 　 | |
| All apps | Jump to step 3 | 　 | ||||
| Step 3：Cross check the SIM card | Confirm whether it is a SIM card issue | YES | work normally with other SIM cards | It is recommended that you cross check the SIM card to determine whether the problem is caused by the SIM card | 　 | |
| NO | jump to step 4 | 　 | 　 | |||
| Step 4： Send for repair/inspection | Sorry for bringing you a bad experience. Please bring the purchase invoice, warranty card and mobile phone to the OPPO customer service center for testing. Our professional engineer will help you solve it. Would it be convenient for you to come? | 　 | Send for repair/inspection | 　 | 　 |