Troubleshooting Guide for Download Failure in App Store
Troubleshooting Method:
Suggest the customer confirm whether the fault results from Network Malfunction by checking the network status in the Browser;
Suggest the customer confirm the storage space; If there is insufficient storage, please suggest the customer uninstall some applications or delete the data to get more space;
Suggest the customer download the Application the user wants to download in other platforms such as Apkpure(Because OPPO App Store/Google Store will disapprove the listing of some third-party applications);
Confirm whether the software has been updated to the latest version; if it is, please upgrade the phone to the latest version（Path: Settings- Software Updates）
If it cannot be solved, please suggest the customer backup all the data in the phone and reset the phone;
If the problem cannot be solved, suggest the customer bring the Purchase Invoice, Warranty Card and the phone to the nearest OPPO customer service center for further detection and repair; After receiving the faulty phone, the service center firstly handles the fault according to the above steps;
If the fault still recurs, flash the phone for the customer;
If the fault still recurs, please send the feedback to China HQ.