Fix Incoming Call Not Showing on OPPO Phone Screen
We all don't want to miss calls, especially if it's a life-changing one. Seeing those incoming calls on your OPPO phone screen can notify you immediately. However, if your incoming calls are not appearing on your OPPO phone screen, you may need to reset or clear your phone's cache. To learn other troubleshooting steps, read on!
The incoming call is not showing on the phone screen
If the calls you're receiving on your OPPO phone do not appear on your phone's screen, you might encounter a couple of problems. To solve this issue, try the presented steps below:
Restart the phone
Press and hold the Power button, slide/ tap, or swipe to restart. Alternatively, press the Power and Volume Up button for at least 8 seconds until you see the OPPO logo.You can set it in [Settings] > [Additional settings] > [Powe button] > Press and hold the Power button
Check if Airplane Mode is turned off
Swipe down from the top of the screen to open Control Center and check if the Airplane Mode is off.
For ColorOS 7.0 to ColorOS 13 and above: Go to [Settings] > [Connection & sharing] > [Airplane mode].
Turn off Do Not Disturb mode
Swipe down from the top of the screen to open Control Center and check if the Do Not Disturb icon is turned off. Or go to [Settings] > [Sound & vibration] > [Do Not Disturb].
Enable call notification
Although notifications for incoming calls are enabled by default, performing software updates or installing a third-party app could sometimes change the default settings. Try checking and changing the call settings to see if the issue is fixed.
For ColorOS 12.0 and above: Go to [Settings] > [Apps] > [App management] > tap the [3-dotted icon] in the upper right corner > [Show system] > [Phone] app > [Manage notifications] > and make sure that the [Lock screen] and [Banner] notifications are enabled/ checked. The Phone app's notification on ColorOS 12.0 and above is enabled by default.
For ColorOS 7.0 and 11.1: Go to [Settings] > [App Management] > [App List] > tap the [2-dotted icon] in the upper right corner > [Show System] > [Phone] > [Manage notifications] > toggle on [Allow Notifications].
Clear the cache and data of the Phone app
Note: Clearing data will DELETE your call history and RESET the Phone app settings.
For ColorOS 12.0 and above: Go to [Settings] > [Apps] > [App Management] > tap the [3-dotted icon] in the upper right corner > [Show system] > find the [Phone] app > [Storage usage] > [Clear data] and [Clear cache].
For ColorOS 7.0 and 11.1: Go to [Settings] > [App Management] > [App List] > tap the [
2-dotted icon] in the upper right corner > [Show System] > [Phone] > [Storage usage] > [Clear Data] and [Clear cache]
Clear the cache and data for Call Management
For ColorOS 12 and above: Go to [Settings] > [Apps] > [App Management] > tap the [3-dotted icon] in the upper right corner > [Show system] > find the [Phone] app > [Storage usage] > [Clear data] and [Clear cache].
For ColorOS 7.0 and 11.1: Go to [Settings] > [App Management] > [App List] > tap the [
Clean up the storage through the Phone Manager app
For ColorOS 7.0 and above: Go to [Phone Manager] > [Clean Up Storage] > [Clean].
Check for software update
Go to [Settings] > [System Updates] / [Software Updates] / [About Device] to check and update your phone's software.
Reset the phone to system settings
Back up and transfer the data on your phone first, then reset it to its initial settings. See How to Factory Reset an OPPO Phone.
If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center.
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* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.