Why Does the ORoaming Service Fail to Activate?

Learn how to activate ORoaming.

Applicable for ColorOS 5.1 and above device. Check your ColorOS version in [Settings] > [About Phone].

 

Complete the following steps to activate ORoaming.

1. Activate the service when customer is located in a base station with good signal (downtown or crowded places).

2. Restart the phone and then activate ORoaming.

3. Clear cache and data of ORoaming in [Settings] > [App Management] > [Show System Process] > [ORoaming] > [Storage Usage] and then try again (under good network connection).

4. Apply for refund and then order new data package.

Related article:

• Use ORoaming When Traveling Abroad

 

* Pictures, settings, and paths might differ from those of your phone, but that does not affect the description in this article.