Why Can’t I Use Face Unlock on My OPPO Phone
If you are unable to unlock your OPPO phone using Face Unlock, it may be caused by software settings, environmental factors, or third-party interference. This article provides steps to troubleshoot and resolve issues related to facial recognition unlocking.
How Do I Fix OPPO Face Unlock Issues
Follow the steps below to check and fix Face Unlock issues:
Check if the Screen is On
Facial recognition only works when the phone screen is active. Press the Power button or tap the screen before attempting Face Unlock.
Confirm that the Face Unlock is Enabled
For ColorOS 12 and above: Go to [Settings] > [Security & Privacy] > [Device Unlock] > [Fingerprint & Face Unlock] > [Face].
For ColorOS 6 to 11.3: Go to [Settings] > [Fingerprint, Face & Password] > [Face].
Make sure the option to unlock the phone using facial data is turned on.
Check the Distance Between Your Phone and Face
Adjust the distance between your phone and face.
Keep your face approximately 20–50 centimeters away from the camera.
Align the front camera directly with your face for better recognition accuracy.
Clean and Check the Front Camera
Ensure the front camera is clean and unobstructed. Dirt, fingerprints, or protective films may affect recognition performance.
Re-register Your Face Data
Delete the existing facial data, then register your face again under [Settings] > [Security & Privacy] > [Device Unlock] > [Fingerprint & Face Unlock] > [Face].
Make sure you are in a well-lit environment when registering.
Check for System Update
If an update is available, download and install the latest version. System updates often include optimization for Face Unlock. Read this article to check if your OPPO smartphone's software is up to date.
Other Scenarios That May Affect Face Unlock
Too many failed attempts:
For security reasons, Face Unlock is temporarily disabled after multiple failed attempts.
Enter your lock screen password to unlock and re-enable Face Unlock.
Use of third-party lock screen apps: If Face Unlock does not work after installing a third-party one-click lock screen app, use the built-in one-click lock screen function instead.
Third-party themes: Some third-party themes may not be fully compatible with Face Unlock. Try switching back to the default system theme.
Face partially covered: If your face is obscured by items like hats, masks, or glasses, the camera may not detect it properly. Remove any obstructions before unlocking.
If the steps above do not resolve the issue, please prepare your warranty card and reach out to the nearest OPPO Customer Service Center. You may also contact OPPO Support online for further assistance. Service procedures may vary by region, so be sure to check whether an appointment is required before visiting your local Service Center.
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* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.