What to Do If Video Playback is not Smooth on Your OPPO Smartphone?

Did you noticed that the videos play choppy or flicker on your OPPO phone lately? Some of the most common causes are corrupted video, insufficient phone storage, malware attack, crashed video player app or poor Internet connection if you're using an online video player.

Applicable to: All OPPO Smartphones.

Basic troubleshooting

Restart and update the software

Restart your OPPO phone, and make sure you have the latest software version.

Close unused background applications

When watching online videos, you can close extra unused apps running in the background to prevent from draining system resources. Tap the Multi-task or Recent Task key  and close the unused apps.

Clear phone storage cache and plug-ins

Junk files might slow down your phone's operating speed. Clean storage in Phone Manage or Security Center to secure your phone and free up more storage space.

Perform security scanning

Go to [Phone Manager] / [Security Center] > [Virus scan], scan for viruses, malicious plug-ins or programs, and uninstall the third-party applications that you installled before the issue started.

When watching downloaded videos

Test play the downloaded videos

Check if the file type is supported by the video player. Test the video in other video players and see if you fix the issue.

Clear cache for the video player (including third-party video player)

• For ColorOS 7.0 and above. Go to [Settings] > [App Management] > [App List] > Tap the 2-dots icon in the upper right corner > [Show System] > *Tap the video player app > [Storage Usage] > [Clear Data].

• For ColorOS 5.0 to ColorOS 6.1. Go to [Settings] > [App Management] > [Show System Process] > *Tap the video player app > [Storage Usage] > [Clear Data].

• For ColorOS 3.1 and ColorOS 3.2. Go to [Settings] > [App Management] > [All] > *Tap the video player app > [Clear Data].

• For ColorOS 3.0. Go to [Settings] > [Additional Settings] > [Application Management] > [All] > *Tap the video player app > [Clear Data].

Update app

Update the video player app from Play Store. See How to Update Applications in Google Play Store?

Uninstall and reinstall the video player

Uninstall the video app from the phone and install it again.

When watching online videos

Check the video player or website

Clear cache and restart your video player or the web browser before accessing your video again. Make sure that you have upgraded the video player to the latest version. If you continue to have problems, try another video player to see if your performance changes.

Check the video quality and Internet connections

• Make sure you can get online using Wi-Fi or mobile data, and your internet connection is good enough.

• Change your video's quality to a lower setting. The higher the video quality, the longer it takes to load on many video players.

• Contact your Internet Service Provider to make sure that there is not an issue with its servers. Verify that you currently have permission to access their network as well.

Need more help?

Reset your OPPO phone to factory settings

Back up and transfer the data on your phone first, then reset your OPPO phone to its initial state and settings. See A Complete Guide on How to Factory Reset Your OPPO Phone. Once reset, check if this issue is fixed. 

If the above steps did not resolve the issue, kindly contact OPPO Support Team, or take your phone, proof of purchase, and warranty card to a nearby OPPO Customer Service Center.

* Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.