What should I do if HeyFun prompts that there is a network error but the network connection is working as normal?

1. Problem description:

HeyFun prompts that there is a network error but the network connection is working as normal?

2. Reason analysis:

N/A

3. Involved models:

N/A

4. Solution:

4.1 Exit HeyFun, clear the cache of this app, and launch this app again to check whether this issue is fixed.

4.2 Switch to another network (mobile network or Wi-Fi network) or another game to check whether this issue still persists. If yes, reinstall the HeyFun app.

5. Script:

Dear Customer, we are sorry that it happened. You can try with the following methods to resolve this issue: 

1. Exit HeyFun, clear the cache of this app, and launch this app again to check whether this issue is fixed.

2. Switch to another network (mobile network or Wi-Fi network) or another game to check whether this issue still persists. If yes, reinstall the HeyFun app.