What Can I Do If An Audio/Video File Can't Be Played or Viewed on My OPPO Phone?

Situation: You are unable to play an audio/ video on your phone.

Applicable to: All OPPO Smartphones.

This issue could be due to several reasons such as:

• The video is corrupted.

• The phone's software is not updated.

• The video's file is in an unsupported format.

1. Check if the audio/video file is compatible with the phone. If the issue only occurs to one video/audio due to unsupported file format, install a third party app to convert the file into a format which is compatible with your phone.

• Video file supported format: 3GP, AVI, FLV, MKV, MP4, WMV, ASF and MOV

• Audio file supported format: AAC, AMR, AAC+, FLAC, MIDI, MP3, APE, OGG, WMA and WAV

2. Clear Video player's data and cache in [Settings] > [App management] > [Show System Processes] > [Video(player)] > [Storage Usage].

* In some devices, you may need to go to [Settings] > [Additional Settings] > [App management] > [All] > [Video(player)] > [Storage Usage].

3. Wipe the cache partition on the phone in  [Phone Manager] > [Clean Up Storage] > [Clear All].

4. Go to [Settings] > [Software Updates] to check for and update your phone's software to the latest version.

5. Restart the phone.

6. Factory reset system settings. See How to Reset your Device to Factory Settings?

7. If the issue persists, contact OPPO Support Team, or take your phone, proof of purchase and warranty card to a nearby OPPO Customer Service Center for further assistance.

 

* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.