Unable to Search or Pair OPPO Enco W31 Headphones with OPPO Phones

 

Situation: The OPPO Enco W31 headphones can't be searched or paired on any OPPO devices.

Applicable to: OPPO Enco W31 Headphones.

This issue may occur due to the following reasons:

• The headphone is not in pairing mode and is not in the pairing state.

• The headphone power is not sufficient to meet the pairing conditions.

 

Perform the following troubleshooting steps and continue to the next step if issue persists:

1. Make sure the headphone is charged (the indicator lights up when you open the charging case). The indicator color indicates the battery level of the headphones when they are in the charging case. If the indicator lights red (low battery), place the headphones inside the Charging Case and connect to the charger.

2. Activate the pairing mode. Place the headphones in the Charging Case and leave the lid open.

• For normal pairing, turn on Bluetooth on the phone, search and select [OPPO Enco W31] to reconnect.

• For quick pairing, hold headphones near the unlocked OPPO phone, then follow the onscreen instructions.

3. Reset the Bluetooth pairing. Place the headphones back in the charging case and keep the lid open. Press and hold the Function button on the charging case until the Indicator blinks. The headphones are now available for pairing with a new device. Then, turn on Bluetooth on the phone, tap [Search] and select [OPPO Enco W31].

4. If these fails, factory reset the Enco W31 headphones. With the headphones in the Charging Case and lid open, press and hold the Function button until the Indicator flashes red three times. Then, the headphones have been restored to factory settings. Repeat Step 2 to pair again.

 

 If the issue persists, contact OPPO Support Team, or take your headphones, charging case, proof of purchase and warranty card to a nearby OPPO Customer Service Center.

 

* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.