Step Tracker Not Working in OPPO Shelf App

Are you are experiencing issues with the step tracker functionality within the Shelf app wherein the steps are not being recorded and you're unable to access the step counter? Continue reading to learn how to resolve this issue.

What causes this issue with the step tracker

A bug was identified in Shelf version 14.6.0, affecting users across all regions, particularly in India.

How to resolve this issue with the step tracker

Update Shelf App:

1. Open the Google Play Store or your device's built-in app market.

2. Search for [Shelf].

3. If an update is available, tap [Update].

Check for App Updates:

1. Navigate to [Settings] > [Apps] > [App management].

2. Locate and tap [Shelf].

3. Select [App info].

4. Look for the App version. If it's not 14.6.2, tap [Update] (if available).

    

Note:

• Updating Shelf may require a stable internet connection.

• If the issue persists after updating, please contact OPPO customer support for further assistance.

Other articles you might be interested in:

• ColorOS 13 Shelf Feature

• How to Check All the Widgets Available on Smart Assistant? 

• How to Find and Add Widgets on OPPO Phone 

* Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.