Phone Call Issues on OPPO A54
Occasionally, whenever you make or receive a call, the other person on the line can't hear you or vice versa. You tried to call again, but it still doesn't work. There are many reasons why this happens to your OPPO A54. Just read on for the simple guide we created for you.
How to fix when people can't hear me on a call
Follow the steps below if people can't hear you during a phone call on your OPPO A54.
Check the network signal strength on your OPPO A54
A poor signal can cause the line to cut off and can also affect its sound clarity.
Check if the call is from your default Phone app or from a *third-party application
If you're using the latter, you may need to update it through the Google Play Store.
Note:*Please be advised that third-party applications are not affiliated with OPPO as they are developed and controlled by third-party developers.
Check if your microphone works
You can do it by using the [Recorder] app on your OPPO A54.
Try to use an earphone
Use an earphone compatible with your OPPO A54 and check if the other line can hear you.
Clear the cache and the data of your Phone app
To clear the cache and data: Go to [Settings] > [App management] > [App list] > [Phone] > [Storage usage] > tap [Clear data] then [Clear cache].
Clear the cache and the data for the Call Management
To clear the cache and data for Call Management: Go to [Settings] > [App management] > [App list] > at the top right corner, tap the [
two-dots] icon and tap [Show system] > [Call Management] > [Storage usage] > tap [Clear data] then tap [Clear cache].
Check if your OPPO A54 has a software update
To check for software update: Go to [Settings] > [Software update].
Perform a Quick Check
Go to the [Tools] folder on your home screen > tap [Phone Manager] > [Quick Check] > [Continue] > select [Audio] and disable other components, then [Run diagnostics] and follow the on-screen instructions to check if your audio works properly. If detection results show error or abnormal, contact OPPO Support Team for assistance.
Insert the SIM card into another phone and check if the issue persists
If it does, we recommend you contact your SIM card provider for further assistance.
If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service, you can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center.
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* Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.