Content

 

1.Color OS 

1.1 In drawer mode, icons of the same app can be added to the home screen multiple times.
Description： Native system logic, in drawer mode, you can add the same app icon to the home screen repeatedly
Reference： In drawer mode, there is no limit to the number of icons added to the home screen. Users can add icons repeatedly so that users can find applications more quickly
Models involved : Reno 2\A91\F15\Reno3

1.2 After opening the drawer mode, if the app is removed from the Home screen, it can still be found in the drawer interface.
Description： In drawer mode, the home screen icon is equivalent to a shortcut, and the icon in the drawer interface is the real application, so the home screen cannot uninstall the application, only the icon can be removed.
Reference：After the drawer mode is enabled, the home screen cannot uninstall the application, only the application icon can be removed, and to uninstall the application need to enter the drawer interface.
Models involved: Reno 2\A91\F15\Reno3

1.3 In the album settings, the [Open Album Network Connection] switch is not turned on, that is, when the album is not connected, why can the image and video be synchronized?
Reference： The album only shows the sync status of the images and videos, and does not consume data. The cloud service application is the one that actually performs synchronization and data usage.
Models involved:  Reno 2\A91\F15\Reno3

1.4 How to uninstall the app
Reference： Standard mode: directly press and hold the icon, click the uninstall button; after opening the drawer mode, you need to enter the drawer interface, long press the icon and click the uninstall button to uninstall the application.
Models involved:  Reno 2\A91\F15\Reno3

1.5 After the Do Not Disturb is turned off, the phone restarts and Do Not Disturb automatically turns on
Description： DND is manually turned off when the DND auto-on time is in effect. After the phone is restarted, the DND auto-activation will take effect, so the DND will be automatically turned on.
Reference： After the phone is restarted, the DND auto-on setting will continue to take effect. If you do not want to continue to do the DND, you can manually turn it off.
Models involved: Reno 2\A91\F15\Reno3

1.6 Android 9.0. When there is more than 7 notifications in the notification bar, there is no button to clear the bottom of the notification bar
Description：The android 9.0 notification bar notification button is cleared on the right side of the notification center, and a notification can be seen at the notification bar.
Reference：The android 9.0 notification bar informs the one-click clear button on the right side of the notification center. If you want to perform a one-click cleaning operation, you can click the button to click the one-click clear button on the right side of the notification center to perform a one-click cleaning operation.
Models involved:  Reno 2\A91\F15\Reno3

1.7 What is Game Space 2.0 & Game Space 1.0? Where is the difference?
Reference: Game space is a system tool that ColorOS provides to accelerate game performance. The game application added here will get performance optimization, network optimization, DND and other functions to help the game experience. The difference is that the 2.0 version is better. Large interface UI upgrade, with the addition of Hyper Boost 2.0 and performance mode.
Models involved:  Reno 2\A91\F15\Reno3


1.8 The three modes in Game Space 2.0, such as playing the glory of the king, Will there be any conflict between opening high frame and game space in the game?
Reference：No conflict, the competitive mode of the game space is to ensure the performance required by the game, we have been developed and debugged, and will not conflict with the settings in the game itself.
Models involved: Reno 2\A91\F15\Reno3

1.9 Notifications sometimes do not show banner
Description：The same application will ban the banner from being played within 1 minute after the banner is swiped up (native strategy).
Reference : In order to reduce the interruption of banner ads to users, after the user manually slides the banner ads, the application banner ads will be prohibited for 1 minute.
Models involved: Reno 2\A91\F15\Reno3

1.9 Why does the screen clock go off after 5 seconds?
Description：This Samsung screen consumes a lot of power, The screen clock will go off after 5s to save power
Reference : Hello, in order to achieve more power-saving purposes, the screen clock will go out after 5s, which is normal. In addition, the screen clock also has the function of raising the hand to light and click the screen to light up. Pick up the phone or click the screen with your finger, the screen clock will light up.
Models involved: Reno 2\A91\F15\Reno3

1.10 In the speaker mode and headphone mode, the PUBG game delay is slightly longer (about 450ms)
Description: The Dolby sound in the game uses deepbuffer, which causes a slight delay due to the added effect.
Reference : It takes a certain amount of time to increase the sound effect of the game. There may be some short delays in order to ensure the sound effect of the game.
Models involved: Reno3

1.11 After the mobile phone successfully casts the screen to the box (such as: Honor Box Pro 4K), wait for the screen clock to enter. After entering the screen clock, the TV screen will be black and then bright
Description: During the screen casting process, the layer after the lock screen may have changed
Reference : During the screen casting process, the layer after the lock screen may have changed, or it may be caused by the delay of TV transmission. We will try to optimize it later.
Models involved: Reno3

1.12 After reconnecting the IMO Bluetooth headset, it can be connected successfully but no sound
Description: The application does not adapt to the Q version, and the same is true of other mobile phones.
Reference : The app does not adapt to the Q version. It is recommended that you exit the app and reconnect to Bluetooth to solve the 
Models involved: Reno3

1.13 If the AVI format video is switched back and forth between video and audio-only mode, there will be a flicker screen phenomenon
Description: The source file is missing a VOL file, causing a bitstream error
Reference: Hello! This is due to some error messages in your source file, which causes an exception when switching between pure audio and video multiple times.
Models involved: Reno3

1.14 [Soloop] Import many videos (200 or so), slide the thumbnails on the timeline, and it may hang
Description: A video has compatibility issues that cause it to hang
Reference: Because there are too many videos, it takes time to decode. It could also be a compatibility issue with one of your videos.
Models involved: Reno3

1.15 Multiple earphone-backed applications will cause earphone failure during the switching process
Description: MTK multi-channel recording is a single channel in AudioDriver. When the application is switched, the channel is occupied by another application.
Reference: Hello! It is recommended that you use only one ear-return app at a time. When using the other ear-return app, we recommend that you close the process of the previous app. Because in the process of switching back and forth, the recording channel may be occupied.
Models involved: Reno3

1.16 In a dark environment, there will be water ripples when the alarm clock comes when the screen is turn off.
Description: The effect of layer overlay is difficult to optimize
Reference: Hello! Our design at this stage is like this, thank you for your understanding and support!
Models involved: Reno3

2. Wireless Connection

2.1 Supports connecting 5 Bluetooth devices at the same time.
Description:The product function is defined as such, two Bluetooth devices can be connected at the same time, the Bluetooth list will display: 1 "in use" and 1 "connected", the sound will be output from the device in use, and the 2 devices can be directly clicked Check Toggle.
Common feedback problem scenario: Connect a Bluetooth headset to listen to songs. After starting the car, the car will automatically connect to the phone. At this time, the music is output from the car. After leaving the car off, the Bluetooth device will switch back to the headset, but the concert pause will not Auto play, you need to manually click to play.
Models involved: Reno3

2.2 The phone does not support DLNA
Description: Designed so
Reference: This model does not support dual DLNA, the product function definition is like this.
Models involved: Reno3

2.3 The phone does not support dual WiFi
Description: Designed so
Reference: This model does not support dual WiFi, the product function definition is like this
Models involved: Reno3

2.4 Some applications cannot be located when they are in the background, because the default permission of the application is "Allow when using"
Description: Product definition, in order to save power and reduce power consumption
Reference: Please confirm whether the application selects "Allow" at "Location Information" in "Application Permissions", but it will increase power consumption accordingly. It is not recommended to open unnecessary applications
Models involved: Reno3

3.Camera

3.1 Inaccurate edge recognition or stuttering in video blurring multiplayer scenes
Description：Hello, the video blur function is implemented by the person recognition keying technology. It is recommended that you use it in a single-person scene. The use of a single-person scene will be better. If there are multiple people in a complex environment, edge recognition may be inaccurate or stuck situation
Reference：Hello, the video blur function is implemented by the person recognition keying technology. It is recommended that you use it in a single-person scene. The use of a single-person scene will be better. If there are multiple people in a complex environment, edge recognition may be inaccurate or stuck Situation, we will continue to optimize in the future.
Models involved: Reno 2\A91\F15\Reno3

3.2 Shooting slow motion videos will flash.    
Description： The indoor AC voltage shooting has a splash screen phenomenon, because the slow motion camera can reach 240 frames or 480 frames per second, and our AC voltage flashing frequency is 50Hz, the slow motion frame rate is faster than the light, so the slow motion is easy to see. When the light is refreshed, the picture flashes.
Reference： Hello, the flashing frequency of the indoor AC light is 50Hz, and the refresh rate of the slow-motion video shooting exceeds 50Hz, so the screen will flicker. In order to effectively avoid this problem, it is recommended that you shoot a moving scene in a sunny place outdoors.
Models involved: Reno 2\A91\F15\Reno3

3.3 Taking a slow motion video in a dark place is darker than a normal video.
Description： Slow motion frame rate is of very low exposure, so it will be darker.
Reference： In order to effectively avoid this problem, it is recommended that you take a slow motion video in a place with plenty of light.
Models involved: Reno 2\A91\F15\Reno3

3.4 The expert mode adjusts the shutter speed and sensitivity, and there is hang issue and water ripples.
Description：This is a normal real-time effect and is a normal phenomenon.
Reference：It is recommended that you re-adjust the parameters or adjust to (AUTO) automatic mode.
Models involved:  Reno 2\A91\F15\Reno3

3.5 Portrait mode is slow when taking photos with the front camera
Description：The front main camera becomes 44M, which requires a large amount of data to be processed.
Reference: Because the front pixels are high and the amount of data to be processed is large, the time will be extended
Models involved: Reno3

3.6 When can I take a million-pixel photo?
Description：After the professional mode-> XHD is turned on, it can emit 100 million pixels in the following two cases: 1. main camera + 1x, 2. telephoto + 1x.
Reference： When the main camera and telephoto have no zoom, you can shoot 100 million pixels; the resolution will increase after zooming in, but considering the user experience, the effect is not up to 100 million
Models involved: Reno3

3.7 Reno3's Super Anti Shake Pro has jelly and smear, and the picture is obviously distorted when the phone shakes greatly
Description: The wide-angle camera rolling shutter time (time from the first exposure to the last exposure) used by Super Stabilization Pro is not as good as the main camera, and the exposure time is long.
Reference : The wide-angle camera rolling shutter time (time from the first exposure to the last exposure) used by Reno3 is not as good as the main camera, which will cause jelly and smear, but Super Anti Shake Pro  in stability and  size of frame have great advantages
Models involved: Reno3

4.Third Party Issues

4.1 Why are some applications or games not covered with full screen display with black / white / transparent bottom?
Description:Some applications / games have not adapted this resolution for the time being, resulting in the screen not covering the full screen, black borders, white borders, and transparent bottoms.
Reference : Some applications / games have not adapted this resolution for the time being, which causes the screen to not be full-screen, black borders, white borders, and transparent bottoms. We have contacted the three parties and collaborated Adaptation processing. If you encounter this problem, you can wait for the app version to update or provide feedback to the application customer service side.
Models involved: Reno 2\A91\ F15\Reno3

4.2 When WeChat is in split-screen / picture-in-picture mode, the circle of friends cannot comment on friend activity
Description: At present, the analysis is that WeChat has applied its own behavior. It is a non-WeChat version issue.
Reference: We suggest you leave the split screen / picture-in-picture and comment
Models involved: Reno 2\ A91\F15\Reno3

5.Structure and Hardware Issues

5.1 Low success rate of fingerprint unlocking using tempered film
Description：Thickness of the tempered film affects the focusing action of the optical fingerprint camera image acquisition
Reference：Hello, the thickness of the tempered film will affect the quality of the optical image. Tempered film is not recommended. If a film is needed, a high-permeability film is recommended.
Models involved: All under-screen fingerprint models

5.2 Internal structure problem visible with rear 8M wide-angle camera
Description：Wide viewing angle of the wide-angle camera leads to large silkscreen openings, which leads to seeing the motor structure inside
Reference：Hello, this is a normal design structure, does not affect normal use, thank you for your understanding and support.
Models involved: A91\F15\Reno3

5.3 Rain or water in the phone caused the display to leak or get air 
Description：The preliminary analysis is that after the micro-crack of the screen process enters the liquid and corrodes the air, the root cause remains to be analyzed.
Reference：Hello, the mobile phone itself is not waterproof. The screen of your mobile phone is exposed to rain / bubble, which causes the liquid leakage of the display screen.
Models involved: A91\F15\Reno3

5.4 The camera has vibration noise at maximum speaker volume
Description：The sub-camera motor is offset to one side, resonance occurs at 700Hz, and the jet pile is supported by the motor, generating occasional noise
Reference：Hello, there will be resonance when the speaker is at maximum volume. It is recommended that you adjust the volume to a moderate level during playback. Thank you for your understanding and support
Models involved : A91\F15\Reno3

5.5 The screen does not go off when some long-haired women make a call
Description：The mobile phone can normally turn off the screen when it is close to the human ear. The main reason that the screen is not off is that the black hair has a low reflectivity to infrared light, which causes the reflected infrared light to fall below our preset approach threshold, which causes not Off screen
Reference：Hello! Long-haired women answer the phone through their hair, and the phone will occasionally keep the screen on. This phenomenon is normal. It is recommended that you lift your hair when you answer the phone and hold the phone close to your ear. Thank you for your understanding and support!
Models involved: A91\F15\Reno3

5.6 Whitening around the front camera
Reason: Other projects share the camera. Process characteristics, can not be black-plated.
Reference speech: Hello! This is due to the process characteristics of the camera and does not affect normal use. Thank you for your understanding!
Models involved: Reno3