OPPO Care Product Sales and Service Fulfillment Policy

1. OPPO Care Product Sales Channel and Sales Policy: 

1.1 Sales Channel

OPPO Care Product is currently available at OPPO Service Center, OPPO Brand Store, and some OPPO Authorized Store.

1.2 Sales Policy

1.2.1 Screen Protection Plan: This purchase must be done within 7 days after the manufacturer E-warranty is activated on new device.

1.2.2 Extended Warranty: This purchase must be done within 180 days after the manufacturer E-warranty is activated on new device.

1.2.3 OPPO Care (A): This purchase must be done within 7 days after the manufacturer E-warranty is activated on new device.

1.2.4 If the new device is not activated, the purchase can be done without time limitation.

   *Keynote: OPPO Store staff must check and confirm the device is complete before customer purchasing OPPO Care Product.

2. OPPO Care Product Service Fulfillment

Customer can fill a claim to use OPPO Care Product service to repair the cellphone.

•  OPPO Care Product is still in validity period;

• Technician detects the cellphone condition which must meet the service policy;

• Customer must use the service in the region where he purchase it.