Notice about the unsupported prompt using Phone by Google
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1. Background:
Recently, we have received feedback that Find X2 series will prompt "This device is not supported and phone calls may not work correctly" when using Phone by Google.
2. Models:
Find X2 series and other models without Google Kits(RSA3.0)
3. Solution:
Phone by Google is an app developed on Google Kits(RSA3.0). If the phone does not have a built-in Google Kits(RSA3.0), it will prompt that "This device is not supported and phone calls may not work correctly". Because Find X2 series use the OPPO communication suite instead of Google communication suite, it is normal that showing this prompt. It is recommended that using OPPO built-in phone application instead of Phone by Google.
4. Script:
Q: Why does my phone prompt “This device is not supported and phone calls may not work correctly”when using Phone by Google?
A: Hello, because some models use OPPO communication suite instead of Google communication suite, it is normal thatprompt "This device is not supported and phone calls may not work correctly"when using Phone by Google, it is recommended that usingOPPO built-in phone call softwareinstead of Phone by Google. Thank you for your feedback and understanding.
Recently, we have received feedback that Find X2 series will prompt "This device is not supported and phone calls may not work correctly" when using Phone by Google.
2. Models:
Find X2 series and other models without Google Kits(RSA3.0)
3. Solution:
Phone by Google is an app developed on Google Kits(RSA3.0). If the phone does not have a built-in Google Kits(RSA3.0), it will prompt that "This device is not supported and phone calls may not work correctly". Because Find X2 series use the OPPO communication suite instead of Google communication suite, it is normal that showing this prompt. It is recommended that using OPPO built-in phone application instead of Phone by Google.
4. Script:
Q: Why does my phone prompt “This device is not supported and phone calls may not work correctly”when using Phone by Google?
A: Hello, because some models use OPPO communication suite instead of Google communication suite, it is normal thatprompt "This device is not supported and phone calls may not work correctly"when using Phone by Google, it is recommended that usingOPPO built-in phone call softwareinstead of Phone by Google. Thank you for your feedback and understanding.
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