Notice about Line app display a green image after sending an original image
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1. Background
Recently users feedback that after sending the original image to others via Line, the image displayed by the other party is a green image.
2. Models
Reno5 4G, Reno5 5G
Problem version: The version shipped before January 5, 2021, has problems.
3.Solution
Guide the users to update the software version to A.17 or above.
4. Script
Q: Why does the other's phone display a green image after I send an original image to the other via Line?
A: Hello, I am sorry for the inconvenience. The problem has been fixed. Please open the phone 「Settings > Software Update」, check and update to version A.17 or above. Thank you for your feedback and support!
Recently users feedback that after sending the original image to others via Line, the image displayed by the other party is a green image.
2. Models
Reno5 4G, Reno5 5G
Problem version: The version shipped before January 5, 2021, has problems.
3.Solution
Guide the users to update the software version to A.17 or above.
4. Script
Q: Why does the other's phone display a green image after I send an original image to the other via Line?
A: Hello, I am sorry for the inconvenience. The problem has been fixed. Please open the phone 「Settings > Software Update」, check and update to version A.17 or above. Thank you for your feedback and support!