My device was stolen or lost，could you help me to get it back？

Background：

Because the mobile phone was stolen or lost，customer contact us for consultation on locating and getting mobile phone back and related information security consultation  

Scene and reply：

Scene：the phone was stolen or lost，ask for consultation on locating and getting mobile phone back；

Reply：According to local laws and regulations, due to personal information security issues and to protect user privacy，we can`t offer location service，if your device already installed others location application before and you can use it！Finally, regarding the issue of property theft, I suggest you contact the police to deal with it. Thank you for your support and understanding. 

Scene：the phone was stolen or lost，can I recover my personal data in my phone？Will my data leak？

Reply：If you once used HeyTap cloud and synced your data successful，you can log in you HeyTap account through this website  https://brand.heytap.com/eu/service.html，it will show you the data you synced. About data security issues，as usual it won`t leak if your device has a password.Finally，we suggest you modify the password of your HeyTap account，so that the account can log out from your device and inprove the account security

Scene：when I log in HeyTap accound and it require the verification code from the bound number，but my phone was stolen/lost and the number I can`t get

 back，can you help me? 

Reply：In order to verify you are the owner of the phone，please offer the purchase invoice、device IMEI、your region、account display name、old account display number/email、effective account number/email，if all datas are true，we will update new number/email ，finally you can modify the password of account by effective account number/email and log in the account. 

others：

1. If the SIM Operator supports reissue SIM card，we suggest customer reissue SIM card and then modify password；

2. Refer to the following process，after collect all data and send them to the WeChat group “OPPO/realme-HeyTap Escalation Group”，

Process

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