How to Unlock OPPO Phones on ColorOS 11 and Above
If you forget the lock screen password on an OPPO phone running ColorOS 11 or later, the device cannot be unlocked using the password, fingerprint, face recognition, or account recovery methods without data loss. Due to enhanced system security, the only supported way to regain access is to reset the device through Recovery Mode, which permanently erases all data stored on the phone. This article explains why this limitation exists, what to expect before proceeding, and how to safely complete the reset process.
Precautions and Important Information
Before attempting to clear the lock screen password, it's essential to understand the consequences:
Data Loss Warning: Clearing the lock screen password will result in losing all data on the device. Ensure you have backed up important information before proceeding.
Priority Backup: If the phone can still be unlocked using fingerprint or face recognition to access the desktop, prioritize backing up personal data such as WeChat messages to prevent permanent loss.
Service Center Resolution: If the lock screen password cannot be successfully cleared using the provided methods, visiting the service center with the warranty card for professional assistance is recommended.
Step-by-Step Guide to Clearing Lockscreen Password
Follow these steps to attempt to clear the lock screen password:
Turn off the phone completely.
Hold the Power and Volume Down Buttons simultaneously for 5 seconds until the device enters Recovery Mode.
In Recovery Mode, choose the preferred language, such as English.
Navigate to the [Wipe Data] option.
Choose the [Format Data] option to initiate the password clearance process.
If prompted, enter the verification code provided. Note that your phone version may not support this feature if the interface does not prompt for a verification code.
Click on the [Format] button to reset the phone. This action will erase all data on the device.
If the [Enter Password] screen appears after the format, tap the [X] icon in the upper-left corner and follow the on-screen guidance.
What Happens After the Reset
The phone will return to its original factory state.
You will need to sign in with the previously linked Google account to complete setup (Factory Reset Protection).
You can restore data only if a backup exists.
Forgetting the lock screen password on OPPO smartphones running ColorOS 11 and above can be resolved through the provided Recovery Mode process. However, users must be aware of the associated data loss and prioritize backing up crucial information whenever possible. In cases where the provided methods are unsuccessful, seeking assistance from the Service Center with the warranty card is recommended.
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* Repair charges may apply. Please call the nearest OPPO Service Center to know more.
* Settings and paths might differ from those on your phone, but that does not affect the description in this article.