Fail to pay in the theme store

1. Problem description:

Fail to pay in the theme store

2. Reason analysis:

N/A

3. Involved models:

N/A

4. Solution:

4.1 Please try to change to other pay channels first

4.2 The payment environment is complex, the success rate of payment is still low. If there is feedback of payment failure, Please provide user's information as follow, and the theme store team can have a further analysis:

4.2.1 Payment method: payment without logging in account or payment withlogging in account?

4.2.2 Payment channel、Payment Order Number、Payment Time、Payment amount

4.2.3 Heytap Account

4.2.4 IMEI

4.2.5 Version of theme store

4.2.6 Name of resource; recource type (font or theme?)

4.2.7 Region

4.2.8 Issue description details

4.2.9 Related screenshot (resources + screenshot of payment failure/succeed)

5. Script:

Dear customer, we are sorry that you Fail to pay in the theme store when you bought the them or font. Please try to change to other pay channels first. If the issue was not solved, please provide user's information as follow, and the theme store team can have a further analysis:

5.1 Payment method: payment without logging in account or payment withlogging in account?

5.2 Payment channel、Payment Order Number、Payment Time、Payment amount

5.3 Heytap Account

5.4 IMEI

5.5 Version of theme store

5.6 Name of resource; recource type (font or theme?)

5.7 Region

5.8 Issue description details

5.9 Related screenshot (resources + screenshot of payment failure/succeed)