Cannot download the theme under the moblie internet

1. Problem description:

Cannot download the theme under the moblie internet

2. Reason analysis:

It relates to internet usually

3. Involved models:

N/A

4. Solution:

4.1 Make sure the mobile data switch is on;

4.2 Confirm that theme store has the data network permission. Settings>App management>App List>Find the "Theme store">Data usage details>Diselect "Disable mobile data" and "Disable  Wi-Fi";

4.3 Confirm again whether installing traffic assistant, which limits traffic download of Theme Store;

4.4 Mobile network operator was hijacked and download link is missing. you can try to switch WiFi network.

5. Script:

Dear Customer, we are sorry that you can not download the theme under the moblie internet. It related to internet usually. You can try with the following methods to resolve this issue:

5.1 Make sure the mobile data switch is on;

5.2 Confirm that theme store has the data network permission. Settings>App management>App List>Find the "Theme store">Data usage details>Diselect "Disable mobile data" and "Disable  Wi-Fi";

5.3 Confirm again whether installing traffic assistant, which limits traffic download of Theme Store;

5.4 Mobile network operator was hijacked and download link is missing. you can try to switch WiFi network.