Troubleshooting Guide for Abnormal Application Performance

Fault Phenomenon

      Built-in/The third-party application Forced Close/ Stop operating

Troubleshooting Method

1. Suggest the customer clear the system progress and re-enter the application;
2. Please suggest the customer restart the phone; 
3. Please suggest the customer clear the application running in the background and clear the application data/cache(Path:【Settings】—【Apps Management】—Find the Application-Clear data/cache)；
4. If the application is not a  built-in application, please suggest the customer reinstall the application; 
5. Confirm whether the software has been updated to the latest version; if it is, please upgrade the phone to the latest version（Path: Settings- Software Updates）
6. If it cannot be solved, please suggest the customer backup all the data in the phone and reset the phone;
7. If the problem cannot be solved, suggest the customer bring the Purchase Invoice, Warranty Card and the phone to the nearest OPPO customer service center for further detection and repair;
8. After receiving the faulty phone, the service center firstly handles the fault according to the above steps; if the fault still recurs, flash the phone for the customer;
9. If the fault still recurs, replace the mainboard for the customer;
10. If the problem has not been solved, please send the feedback to China HQ.