The Screen Does Not Turn Off during Calls on My OPPO Find X3 Pro
Do you notice that when you have a call, the screen turns off every time your phone is close to your ears? That's the proximity screen sensor working. If you're not familiar with it, a proximity screen sensor is a function that helps saves the battery power and prevents you from any unintentional activities while you're on a call. However, there are times that this function may not work. Continue to read on and learn the troubleshooting steps if this issue happens on your OPPO Find X3 Pro.
Applicable to: OPPO Find X3 Pro.
The Proximity screen sensor on your OPPO Find X3 Pro is at the upper part of the screen.
Here are some of the reasons why your Proximity screen sensor may not work.
Unsuitable phone casing
Your screen protector is covering the sensor.
Hardware sensor failure or software failure.
Troubleshooting steps:
1. Remove your phone case and screen protector.
If you have a phone case inserted on your phone, you may need to remove it along with the screen protector.
2. Restart and update your OPPO Find X3 Pro.
Restart your OPPO Find X3 Pro by pressing the [Power] button and [Volume Up] at the same time.
Check if there's an update by going to [Settings] > [Software update].
3. Check if your phone has issues.
Go to the [Tools] folder on your home screen and tap [Phone Manager] > [Diagnostics] > [Continue]. Unselect all the detection except for the [Sensors] and tap [Run diagnostics] and follow the on-screen instructions.
If the diagnostics the result turned as Error or unable to detect the problem, you may need to go to your nearest OPPO Customer Service Center with your proof of purchase and warranty card for further assistance.
* Pictures, settings, and paths might differ from those of your phones, but these won't affect the description in this article.