Propaganda about data network failure/slow Internet access of A16 & A16s & A54s
Reason:
Network environment factors, Application server exception
Effect Model:
A16(CPH2269/CPH2275)&A16s(CPH2271)&A54s(CPH2273)
Countermeasures/Statements:
Hello, sorry for the inconvenience caused.
Follow the steps below to troubleshoot:
1. Please confirm whether the user is unable to access the Internet/slow Internet access for only one application. If the Internet access of other applications is normal, this problem is likely to be related to the application server.
2. Please confirm whether the location is fixed when the user has a problem. If it is fixed, whether other mobile phones have similar problems at the same time and location. If other mobile phones have the same problem, please contact the operator first. If other mobile phones can be used normally, it is recommended that users bring their mobile phones to the nearest service center for testing. Thank you for your understanding and support.