Please Contact the Official Customer Service Center for the Replacement of the Battery

 

Situation: You want to have your battery replaced.

 

The pace of modern life is accelerating more than ever, and users pay more attention to the charging features of mobile phones. The increase of investment for research and development for charging functions by phone manufacturers is on the rise to keep up with the demand and to provide customers the best experience. 

As for the battery and charging technology, OPPO Reno Ace is the first model equipped with 65W SuperVOOC. However, the market is full of counterfeit batteries that did not pass or undergo a quality/safety check which will put you and your phone at risk. 
To ensure your safety, OPPO added an encryption algorithm to the 65W dual-cell battery. When the phone is replaced with an unofficial battery, the charging function will be limited, such as charging speed becomes slower.

The specific content after replacing the unofficial battery：
Regardless if using an adapter, power bank, or Wireless Charger when charging. If it is detected as an unofficial battery, a pop-up box will show. The content of the pop-up box is:

‘This battery may not be a genuine one and may pose a safety risk. Certain charging features will be unavailable. Please contact Customer Service for help.’

When “Don’t ask again” is tapped, the pop-up box will not appear next time.

 

Q：What are the hazards on the mobile phone when using unofficial batteries?
A：The design and production of unofficial mobile phone batteries cannot be confirmed whether they have passed rigorous safety tests. After the battery replacement, there may be a safety risk that the battery is not durable, the mobile phone cannot be used, or can cause heat and fire.

 

* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.