OPPO Software Update: Fail to Receive, Download or Install OTA (Over-the-Air)

There are several factors why your OPPO phone might not be able to receive, download, or install OTA (Over-the-Air) updates. One possible cause could be having a low battery or insufficient storage space on your device. We have outlined additional possible reasons for this issue and provided troubleshooting steps below.

Note: This applies to both Android and software updates. 

Why Software Update Fails through OTA (Over-the-Air) Update

Below are the possible reasons why your OTA (Over-the-Air) update fails:

• The phone shuts down in between updates due to a low battery.

• The OTA update has not yet been released in some regions or device models.

• OTA updates won't be received if you are using a VPN in a region that did not receive the OTA.

• Your device is incompatible with the OTA update.

• Insufficient storage space on your device. 

• Network connection issue. Make sure you are connected to a stable internet connection when updating your OPPO device.

• Poor signal strength. If you're using your mobile data to update your OPPO device, make sure you are in an area within your network's coverage.

How to Fix Software Update Failure Through OTA (Over-the-Air)

1. Make sure your phone's battery is full. Before updating your OPPO phone's software, please make sure that your phone has sufficient battery to avoid interruption during the update, or you may connect the phone to a charger before proceeding with the installation of updates.

2. Check if the OTA update is officially released. The OTA update varies per country/region and model device. You may need to ask your local OPPO Support team for further assistance. 

3. Do not use VPN or change VPN to other regions, where the OTA is released.

4. Clean up the caches and junk files on your phone.

• For ColorOS 15 to ColorOS 16: Tap on [Phone Manager] > [Clean Up Storage] > [Clean Up].

• For ColorOS 12 to ColorOS 13 and above: Go to the [Tools] folder and tap [Phone Manager] > [Clean Up Storage] > [Clean].

• For ColorOS 7.0 to ColorOS 11: Go to the [Tools] folder on your homescreen and tap [Phone Manager] > [Clean Up Storage] > [Clean].

5. Close all background running applications. Tap theMulti-task or Recent Task key at the bottom left of your OPPO device and swipe up the apps or tap [Close].

6. Check your Internet connection status. Use a strong and stable Wi-Fi connection or mobile data to perform updates.

7. Move to a place with a better signal. Make sure you are in an area within the operator's network coverage. Or install the update when you have good signal strength. If you travel abroad, make sure you have shopped roaming plans and enable mobile data and roaming on your Android phone.

8. Restart your phone. Suppose the phone screen is frozen while installing; force restart by pressing and holding both the Power and Volume Up buttons simultaneously for at least eight seconds until you see the OPPO logo. When the phone has rebooted, try to install the update again.

9. Reset the phone system settings. Resetting your OPPO phone to system settings will not delete your data. See How to Factory Reset Your OPPO Phone.

If the abovementioned steps do not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service. You can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center.

* Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.